BMC Demonstrates Proven Results and Market Leadership With BSM and CMDB Adoption
21 Februar 2007 - 1:00PM
PR Newswire (US)
Analyst Validation, Leading Technology and ITIL Best Practices
Drive Customers to BMC HOUSTON, Feb. 21 /PRNewswire-FirstCall/ --
BMC Software today announced proven customer results and market
leadership in Business Service Management (BSM), CMDB
(Configuration Management Database), and IT Service Management
(ITSM) adoption. Global 2000 companies are selecting BMC solutions
over competitive offerings for IT Infrastructure Library (ITIL(R))
and BSM initiatives. To-date, hundreds of customers have begun and
completed implementations of the BMC Atrium CMDB, part of the BMC
Remedy ITSM suite. The CMDB provides a single repository of IT
configuration information for services delivered to the business; a
fundamental best practice outlined by ITIL and a cornerstone of
BSM. DealerTrack, a leading provider of on demand software and data
solutions for the U.S. automotive retail industry, is leveraging
BSM, including CMDB technologies, to help improve service delivery
to its clients. "DealerTrack's network provides products and
services that help auto dealers conduct business more profitably
and efficiently, and makes buying a car faster and easier for the
consumer. Business Service Management from BMC Software helps us
keep our on demand products and services available and running at
peak performance. Faster transmission of data between dealers and
lenders helps them close deals in less time," said Charles Giglia,
Senior Vice President and CIO, DealerTrack. The Otto Group Germany,
the world's largest mail order group and the world's second largest
B2C online trading company, recently enhanced their BSM offerings
in Germany with the implementation of the BMC Remedy ITSM suite, a
key for the Otto Group to further align the company's IT operations
to the best practices outlined by ITIL. "As a leading global online
retailer, ensuring that our IT infrastructure is in sync with the
goals of the business is critical to the overall success of our
business. Aligning with ITIL best practices ensures that we are
doing just that," said Norbert Schonrock, certified ITIL Service
Manager and project collaborator at the Otto Group. "BSM is a
proven approach to making ITIL a reality. The BMC Remedy ITSM suite
is a keystone in our ITIL alignment, enabling our IT organization
to better serve our customers while consolidating expenditures and
increasing efficiency and ROI." "Business service management (BSM)
is on the rise," states Thomas Mendel, Ph.D., Forrester Research.
"The configuration management database (CMDB) is one of the key
components of a BSM implementation. The CMDB has come to the
forefront of IT managers' attention through the combination of new
technologies such as application dependency mapping and the quest
for management process improvement (ITIL)."* The BMC Atrium CMDB,
provides organizations with significant business benefits, cost
savings, and positive ROI. In a recent commissioned study by
Forrester Consulting of ten BMC customers, Forrester examined the
business impact and cost savings of implementing the BMC Atrium
CMDB. The study titled "The Total Economic Impact(TM) of the BMC
Atrium Configuration Management Database (CMDB) Solution" finds
that the quantitative and qualitative benefits realized by
customers include: * Reduced impact of both planned and unplanned
changes, * Reduction in technical support call times * Single
source of IT environment data * Improved business continuity and
planning for backup sites * Easier application mapping * Improved
identification of specific users impacted by a change or downtime;
Improved notification only to those affected employees improving
productivity * Improved prioritization and determination of which
servers to restore first during a major incident or shut down based
on which of those servers support the most critical business
services * Savings on license, support, and maintenance contract
costs on servers that no longer exist or no longer need to be
licensed/supported * Easier integration of merged assets for
organizations that acquire new companies * Increased visibility
into CIs and their relationships allowing for more accurate,
timely, and effective release management processes * A decrease in
the documentation required to initiate changes and add new
applications * Elimination of the manual mapping of CIs by up to
95% * The ability to more effectively comply with government
regulations such as Sarbanes-Oxley and HIPAA and to provide more
relevant information to internal and external auditors Providing
the resources and expertise to help customers successfully
implement a CMDB, BMC also announced the publication of the
"Step-by-Step Guide to Building a CMDB" with noted IT industry
expert, Malcolm Fry, customers and other industry experts.
Moreover, to increase efficiencies and speed deployments, many new
customers are partnering with BMC Professional Services for
implementation support. With numerous BSM and ITIL-oriented
implementations successfully completed, BMC Professional Services
provides customers with experienced and skilled resources for
helping the world's largest organizations and government
institutions align IT with their business or mission goals. Working
in tandem with BMC Professional Services, the BMC Partner Network
also offers end users experienced resources for CMDB and BSM
implementations. BMC Professional Services is currently working
with top BMC partners on sharing and enhancing ITSM best practices
in implementation and migration to the industry's most advanced
ITSM and CMDB solutions. "By providing independent, third-party
validation of proven customer results and ROI, along with a
comprehensive services offering, and a best practices manual, BMC
is ensuring that customers have the knowledge and support they need
to justify the benefits of BSM to the business and make BSM a
reality for their organization," said Tom Bishop, BMC CTO. To
obtain a copy of the Forrester study, please visit:
http://www.bmc.com/businessvaluecases. For a copy of the
"Step-by-Step Guide to Building a CMDB," please go to
http://www.bmc.com/cmdbstepbystep. About BMC Software BMC Software
is a leading global provider of enterprise management solutions
that empower companies to manage their IT infrastructure from a
business perspective. Delivering Business Service Management, BMC
solutions span enterprise systems, applications, databases and
service management. For the four fiscal quarters ended December 31,
2006, BMC revenue was approximately $1.57 billion. For more
information, visit http://www.bmc.com/. * "The 'Just Enough' CMDB,"
Thomas Mendel, Ph.D. and Jean-Pierre Garbani, Forrester Research,
April 12, 2006 BMC, BMC Software, and the BMC Software logo are the
exclusive properties of BMC Software, Inc., are registered with the
U.S. Patent and Trademark Office, and may be registered or pending
registration in other countries. All other BMC trademarks, service
marks, and logos may be registered or pending registration in the
U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. ITIL(R) is
a Registered Trade Mark, and a Registered Community Trade Mark of
the Office of Government Commerce, and is Registered in the U.S.
Patent and Trademark Office. IT Infrastructure Library(R) is a
Registered Trade Mark of the Office of Government Commerce.
http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO
http://photoarchive.ap.org/ DATASOURCE: BMC Software CONTACT:
Jessica Walker-McFarland, of BMC Software, +1-713-918-4482, ; or
Jen Cadmus, of Waggener Edstrom, +1-512-527-7037, , for BMC
Software Web site: http://www.bmc.com/
http://www.bmc.com/businessvaluecases
http://www.bmc.com/cmdbstepbystep
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