OSLO, Norway, Nov. 16, 2021 /PRNewswire/ -- LINK
Mobility (LINK), a leading Communications Platform as a Service
(CPaaS) provider, has entered into a definitive agreement to
acquire Italian-based Matelab Srl. This
acquisition will strengthen LINK's conversational
messaging capabilities with CCaaS, Natural Language
Processing (NLP), and Artificial Intelligence (AI)
chatbot competencies and will immediately bolster its omnichannel
offerings.
The company's core offerings are the proprietary advanced
conversational AI and NLP-driven software, including advanced
conversational chatbot Xenioo, and the customer support
software system xDesk. Xenioo currently operates over
22,000 chatbots, handles over 10 million messages monthly, and
supports over 260,000 conversations per month. The acquisition
will enrich LINK's product portfolio and provide significant upsell
opportunities to LINK's large customer base.
The Xenioo application is a cloud-based modern no-code /
low-code experience, with a focus
on the visual building of chatbots, NLP, AI
training, and live agent handover. The chatbot includes
support for 16 messaging and voice channels, including
SMS, RCS, WhatsApp, Facebook Messenger, Instagram, Google Business
Messaging, Telegram, web channel, Discord, Slack, Microsoft Teams,
Voice, Amazon Alexa, and Google Assistant. xDesk is
a conversational-based ticketing system for tracking,
prioritizing, and solving customer support tickets using
both AI and human escalation processes.
"The CPaaS market has evolved beyond basic application
programming interfaces (APIs) for messaging and voice capabilities
to address more sophisticated use cases that can be tailored
to market verticals. I am truly impressed
with the innovation that Xenioo delivers to
the market. Working together, we will increase
our orchestration capabilities of omnichannel
services, utilizing AI and
NLP technologies," says Guillaume Van Gaver, CEO of
LINK.
"New CPaaS use cases have emerged around telehealth, e-commerce,
and retail. The acquisition of Xenioo by LINK
will allow us to expand our offerings to a wider global
customer base while continuing our development of new and
innovative services to add value to the customer digitalization
journey," says Gianandrea Terzi, CEO of
Matelab.
The transaction is expected to close at the end of
2021.
This information was brought to you by Cision
http://news.cision.com
https://news.cision.com/link-mobility-group-asa/r/link-mobility-to-strengthen-conversational-messaging-capabilities-by-acquiring-italian-based-nlp-ai-,c3454336
The following files are available for download:
https://news.cision.com/link-mobility-group-asa/i/link-x-xenioo,c2980120
|
LINK x
Xenioo
|