STOCKHOLM, July 13,
2023 /PRNewswire/ -- Vi, one of India's
leading telecom service providers, has joined hands with
Truecaller, the world's leading global communications platform, to
make communication with consumers more trusted, safe, and
reliable.
Amid the rising number of customer service frauds, it is
imperative to ensure that the customer interactions are safe and
secure through trusted and verified communication from
customer-centric businesses.
As a part of this collaboration, Truecaller, through its
Verified Business Caller ID solution, has enabled Vi's customer
service and sales team to deliver a secure and enhanced customer
communication experience. Vi customers can instantly recognize
authentic calls from Vi through Truecaller's trustworthy call
indicators such as the green caller id, tamper-proof brand name and
logo, a verified business badge, a category tag, and call
reason.
Speaking about the collaboration, Priyam Bose, Global Head, GTM at Truecaller
said, "Truecaller is committed to empowering businesses by
enhancing customer communication and verification, which is
particularly critical in the fast-paced, customer-centric telecom
sector. Our Verified Business solution has become integral to the
industry's effort to build a more secure and trusted communication
environment. Our collaboration with Vi marks a significant step in
this direction, helping one of the telecom industry's giants to
strengthen customer interactions and reinforce trust in its
services".
Speaking about the partnership, Ashish Sharma, EVP – Customer Service, Vi
said, "We understand that customers dislike unwarranted calls
and feel safe communicating via verified customer care channels
only. We are happy to partner with Truecaller – one of the most
trusted caller ID service providers, to offer more secure and
verified communication to our customers. We continue to stay
committed to deliver top-notch customer support experience, enhance
calling efficiency, and deliver timely services to our users."
Truecaller Verified Business Solution empowers business calls
with brand identity and context, fostering reliable customer
communication. So far, over 2000+ active businesses across India
and other prominent global markets have benefitted from the
Verified Business Caller ID and other advanced communication
capabilities. Besides bringing down call-related frauds and scam,
the solution improves business call efficiency and safety in
business communications.
For more information, please contact:
Andreas Frid, Head of IR &
Communication
+46 705 290800
andreas.frid@truecaller.com
About Vodafone Idea Limited:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone
Group partnership. It is amongst India's leading telecom service
provider. The company provides pan India
Voice and Data services ac]ross 2G, 3G and 4G platforms.
Company holds large spectrum portfolio including mid band 5G
spectrum in 17 circles and mmWave 5G spectrum in 16 circles. To
support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute
towards creating a truly 'Digital India' by enabling millions of
citizens to connect and build a better tomorrow. The company is
developing infrastructure to introduce newer and smarter
technologies, making both retail and enterprise customers future
ready with innovative offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground
presence. The company's equity share are listed on National Stock
Exchange (NSE) and the BSE in India.
The company offers products and services to its customers in
India under the TM Brand name
"Vi".
For more information, please visit: www.MyVi.in
About Truecaller:
Truecaller (TRUE B) is the leading global platform for verifying
contacts and blocking unwanted communication. We enable safe and
relevant conversations between people and make it efficient for
businesses to connect with consumers. Fraud and
unwanted communication are endemic to digital economies, especially
in emerging markets. We are on a mission to build trust in
communication. Truecaller is an essential part of everyday
communication for more than 350 million active users, with half a
billion downloads since launch and around 38 billion unwanted calls
identified and blocked in 2021. Headquartered in Stockholm, since 2009, we are a co-founder
led, entrepreneurial company, with a highly experienced management
team. Truecaller is listed on Nasdaq Stockholm since 8 October 2021. For more information, please
visit corporate.truecaller.com
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SOURCE Truecaller AB