Stream Global Services Appoints Vice President of Product Management
28 Januar 2010 - 5:45PM
PR Newswire (US)
Michelle Brown to Lead Product and Service Development and Delivery
Across Diverse Client Industries BOSTON, Jan. 28
/PRNewswire-FirstCall/ -- Stream Global Services, Inc., (NYSE Amex:
SGS), a premium business process outsourcing (BPO) service provider
specializing in customer relationship management for Fortune 1000
companies, today announced that it has appointed Michelle Brown to
vice president of product management. Based in the company's
Scottsdale, Arizona office and reporting directly to vice president
of global marketing, Karen Falcone, Ms. Brown will be responsible
for defining and ensuring the successful release and maintenance of
Stream Global Services' products and defined service offerings. Ms.
Brown comes to Stream as a result of its recent merger with
eTelecare Global Solutions, which closed on October 1, 2009. While
at eTelecare, Ms. Brown held the position of vice president of
service delivery and was instrumental in defining and delivering
the company's proprietary sales methodology. In her new role at
Stream, Ms. Brown will cultivate and refine that sales methodology
and ensure its effective delivery to Stream's extensive client
base. An accomplished sales and marketing executive, Ms. Brown
brings more than 15 years of strategic client services experience
to Stream. Prior to her work with eTelecare, Ms. Brown served as
vice president of client services for a leading sales and
relationship management organization specializing in customer
communication solutions. Her career also includes numerous
senior-level management positions in several leading sales and
marketing consultancies where she continually drove customer and
client value. "We are very excited to welcome Michelle to Stream's
experienced sales and marketing team. Her track record of success
in developing clearly defined sales programs within the BPO
industry, coupled with her deep understanding of client needs and
product requirements, make Michelle the ideal person to lead
Stream's product development efforts," said Stream's Chairman and
Chief Executive Officer, R. Scott Murray. "It is very important
that Stream continually expand our service offerings and ensure
that the delivery of these offerings is optimized across all our
global service centers worldwide." About Stream Global Services
Stream Global Services is a premium provider of customer
relationship management ("CRM") and business process outsourcing
("BPO") services for many of the leading Fortune 1000 companies. A
global firm, with more than 16,000 employees based out of 34
service centers in 19 countries, Stream is a trusted service
provider to some of the most well-known technology, computing &
hardware, software, telecommunications, consumer product and media
companies in the world. Our service programs, including technical
support, customer care, sales, customer retention and revenue
generation, are delivered through a series of disciplined best
practices and methodologies by a highly skilled workforce using
world-class technologies and applications. Stream continues to
expand its global presence and service offerings to increase brand
loyalty, revenue and business performance for its global clients.
To learn more about the company and our complete service offering,
please visit http://www.stream.com/. MEDIA CONTACT: Sally W.
Comollo Stream Global Services +1 781-304-1847 DATASOURCE: Stream
Global Services, Inc. CONTACT: Sally W. Comollo of Stream Global
Services, +1-781-304-1847, Web Site: http://www.stream.com/
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