A Year Into COVID-19, Global Study Reveals IT Leaders Have Increasing Impact on Employee Experience and Business Resilience
12 April 2021 - 12:00PM
Business Wire
New Study from Elastic Shows IT Leaders Believe
Empowering, Inspiring, and Enabling Employees to Work Flexibly and
Remotely Will Improve Resilience, Competitive Advantage, and Scale
in Times of Disruption
- 60% of IT organizations are investing in improving employee
experience to support remote workforce productivity and
performance.
- But, 57% of IT leaders globally have seen their budgets cut
over the past 12 months, with 35% experiencing budget cuts of 10%
or more.
- Only 40% of IT leaders report they have the right tools,
policies, and procedures to support a remote workforce.
- To amplify impact on employee experience, 57% of IT leaders are
collaborating more closely with their HR counterparts.
Elastic (NYSE: ESTC) (“Elastic”), the company behind
Elasticsearch and the Elastic Stack, today announced a new study
that shows employee experience has become a new priority for IT
leaders as they reinvent their infrastructures to support remote
workforces. The commissioned study titled The Changing Role of
the IT Leader was conducted by Forrester Consulting on behalf
of Elastic in February 2021, one year into the global pandemic, and
published in April. The study can be downloaded here.
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A year into COVID-19: IT leaders have
increasing impact on employee experience (Graphic: Business
Wire)
Based on a survey of 1,000 CIOs and IT leaders in 10 countries1,
the study illustrates that an adaptive business model with employee
experience at its core is the key to building business resilience,
creating a sustainable competitive advantage, and scaling
effectively in times of disruption.
Since the start of the COVID-19 pandemic, the shift to remote
and hybrid working models has become a permanent fixture for many
global organizations. Nearly 60% of IT leaders believe that
enabling employees to work flexibly will improve the adaptiveness
of their organizations and they are investing in technology to
improve employee experience and productivity.
Globally, the partnership between IT and HR is growing stronger,
with 57% of IT leaders collaborating more closely with their HR
counterparts since the start of the pandemic.
While many IT leaders worldwide have pivoted to an
employee-centric approach in their technology decisions, they still
face barriers to establish an environment where IT fosters
engagement and productivity.
IT leaders report that 92% of organizations worldwide are in
survival or maintenance mode.
- In Asia-Pacific, China (21%) and Japan (16%) are leading with
the highest number of enterprises in growth mode, while Australia
(78%) has the highest number of enterprises in maintenance
mode.
- In Europe, the Netherlands (64%) and Germany (60%) are
struggling most, with the highest number of enterprises in survival
mode, and 3 in 5 IT leaders in the surveyed countries said their
businesses are fighting to survive.
- In North America only 7% of enterprises are in growth mode,
while three times that number are in survival mode.
60% of IT organizations are investing in improving employee
experience to support remote workforce productivity and
performance, but don’t have access to the budget and tools to do
so.
- 63% of organizations are prioritizing a shift to digital
business by focusing on democratizing employee access to data by
evolving their data architectures to reduce data silos.
- 57% of IT leaders globally have seen their budgets cut over the
past 12 months, with 33% experiencing budget cuts of 10% or
more.
- 60% of IT leaders do not yet have the right tools, policies,
and procedures to support a remote workforce.
Find more information and view the full findings from the
Changing Role of the IT Leader study here.
Supporting Quotes:
- “One year into the COVID-19 global pandemic, the data shows
it’s time for IT leaders to put employee experience at the heart of
every technology decision they make,” said Kim Huffman, VP, IT,
Elastic. “They must quickly and dramatically evolve and accelerate
their programs as they work to support their employees and adapt to
the next normal and a completely different way of working.”
- “A deep partnership between HR and IT leaders is crucial when
it comes to enhancing employee experience, and that partnership has
never been more important than it was over the past year,” said
Leah Sutton, SVP, Global Human Resources, Elastic. “The combined
insight and expertise that both leaders bring ensure that employees
aren’t bouncing around from IT, to HR, to finance, and more.
Rather, employees have a holistic corporate experience that ensures
they are supported, informed, and empowered with access to the
tools and resources they need to successfully do their jobs.”
Methodology
For this study, “The Changing Role of the IT Leader” (April
2021) - commissioned by Elastic - Forrester Consulting conducted a
global online survey of 1,000 CIOs and IT decision-makers and
select in-depth interviews with CIOs and IT leaders in Australia,
China, France, Germany, India, Japan, the Netherlands, North
America, Singapore, and the United Kingdom.
About Elastic:
Elastic is a search company built on a free and open heritage.
Anyone can use Elastic products and solutions to get started
quickly and frictionlessly. Elastic offers three solutions for
enterprise search, observability, and security, built on one
technology stack that can be deployed anywhere. From finding
documents to monitoring infrastructure to hunting for threats,
Elastic makes data usable in real time and at scale. Thousands of
organizations worldwide, including Cisco, eBay, Goldman Sachs,
Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia,
and Verizon, use Elastic to power mission-critical systems. Founded
in 2012, Elastic is a distributed company with Elasticians around
the globe and is publicly traded on the NYSE under the symbol ESTC.
Learn more at elastic.co.
The release and timing of any features or functionality
described in this document remain at Elastic’s sole discretion. Any
features or functionality not currently available may not be
delivered on time or at all.
Elastic and associated marks are trademarks or registered
trademarks of Elastic N.V. and its subsidiaries. All other company
and product names may be trademarks of their respective owners.
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Elastic Public Relations Chloe Guillemot PR-Team@elastic.co
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