TELUS International & Google Cloud Announce Expansion of Long-Term Strategic Partnership to Drive Enterprise Digital Transfor...
23 Februar 2021 - 12:45PM
Business Wire
Joint go-to-market strategy to initially focus
on application migration, infrastructure modernization and Contact
Center AI
Partnership expands on TELUS International’s
10-year relationship with Google, reflecting growth and customer
demand for Google Cloud solutions and technology
Today, TELUS International (NYSE and TSX: TIXT), a digital
customer experience (CX) innovator that designs, builds and
delivers next-generation solutions for global and disruptive
brands, announced the expansion of its long-term, strategic
partnership with Google Cloud, launching a new joint go-to-market
strategy focused on application migration to Google Cloud and
infrastructure modernization, areas which are critical components
on every digital journey. Under this expanded partnership, TELUS
International will also provide implementation services for Google
Cloud's Contact Center AI solution, helping enterprises modernize
contact centers and deliver differentiated digital CX to end
customers.
“We are excited for this next significant step in the ongoing
growth and progression of our valued 10-year partnership with
Google that enables us to further support our clients’ evolving
digital transformation strategies and digital customer experiences
with Google Cloud. By combining our next-gen digital solutions and
expertise together with Google Cloud’s best-in-class cloud
infrastructure, data and AI capabilities, we can jointly address
key challenges in application migration and infrastructure
modernization,” said Jeff Puritt, president and CEO at TELUS
International. “Today’s announcement with Google Cloud is further
testament to our mutual respect of one another’s skills,
capabilities and longstanding heritages in bringing digital CX to
life in order to drive innovation and profitability for our clients
and provide the best outcomes for their end customers in an
ever-changing digital landscape.”
“We’re excited to expand our partnership with TELUS
International, and to jointly help enterprises achieve their
digital transformation goals,” said Rob Enslin, president, Google
Cloud. “TELUS International brings a wealth of experience and
expertise supporting global businesses, including in modernizing
contact centers, enabling secure remote work, and developing
digital customer experiences. With this expanded partnership, we’ll
work together to accelerate enterprises’ migrations to Google
Cloud, modernize their critical business infrastructure, and
improve contact center experiences with artificial
intelligence.”
TELUS International is an existing Google Cloud Platform (GCP)
reseller and a strategic supplier for managed and professional
services systems integration for Google Cloud. The company is
currently earning its Managed Services Provider (MSP) certification
for Google Cloud, on-schedule for completion in 2021. The elevated
designation signals a commitment by both companies to drive digital
transformation by providing cloud implementation, sales, and
technical support to enterprises as they innovate through the use
of Google Cloud solutions.
TELUS International has also established a Google Cloud Center
of Excellence, a Competency Center and a dedicated Strategy
Realization Office with certified Google Cloud engineers and
architects who are skilled in cloud infrastructure, application
modernization, and managed services, developing industry-based
solutions in high-growth areas to accelerate our clients’ adoption
of Google Cloud.
About TELUS International
TELUS International (NYSE and TSX: TIXT) designs, builds and
delivers next-generation technology solutions to enhance the
digital customer experience (CX) for global and disruptive brands.
The company’s services support the full lifecycle of its clients’
digital transformation journeys and enable them to more quickly
embrace next-generation digital technologies to deliver better
business outcomes. TELUS International’s integrated solutions and
capabilities span digital strategy, innovation, consulting and
design, digital transformation and IT lifecycle solutions, and
omnichannel CX solutions that include content moderation, trust and
safety solutions and other managed solutions. Fueling all stages of
company growth, TELUS International partners with some of the
world’s most disruptive brands across high growth industry
verticals, including tech and games, communications and media,
eCommerce and fintech, healthcare, and travel and hospitality.
Learn more at: telusinternational.com.
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TELUS International Media Relations Ali Wilson (604)
328-7093 Ali.Wilson@telusinternational.com
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