ATLANTA, Jan. 13, 2021 /PRNewswire-PRWeb/ -- VoiceWorx.ai
today announced its participation in the global expansion of Amazon
Web Services (AWS) Contact Center Intelligence (CCI) solutions.
VoiceWorx is an AWS Partner that specializes in helping customers
add Self Service intelligence to their existing contact center
solutions, leveraging AWS machine learning (ML) services such as
Amazon Lex and Amazon Kendra.
VoiceWorx Smart Contact Center (SCC) solution enables No-Code
creation of intelligent virtual agents (Lex Bots) for various
Contact Center platforms to handle customer interactions over Voice
and Chat. VoiceWorx enables easy auto-generation and publishing of
dynamic conversational bots built on Amazon Lex and supports bot
customizations including integration to enterprise data sources
like Salesforce, Zendesk, ServiceNow, Databases or APIs. This can
significantly reduce bot deployment time and bot building costs in
Contact Center solutions. VoiceWorx SCC also provides a library of
pre-built Amazon Lex bot templates for common Contact Center use
cases including Location Finders, Outbound Collections and Order
Lookup for Retail Customers. Call Quality Surveys, Appointment
Booking and Service Tickets Creation for Customer Support, Call
Steering, Personalized Welcomes and Time Off Balance bots for
general and employee use cases.
"VoiceWorx is excited to be a part of the global expansion of
AWS CCI solutions," said Jeremiah
Oyemade, Co-Founder, VoiceWorx.ai. "We are extremely proud
of the progress we have made with customers in simplifying the
development and deployment of enterprise-grade Conversational AI
solutions without customers needing to write any code or hire
expensive AI engineers. We have successfully completed
implementations and pilots on a variety of use cases within a short
duration of a few weeks from concept to launch."
The SCC solution by VoiceWorx is also a simple, cost effective
way for Contact Center Providers (CCPs) to build and provision
intelligent Self-Service virtual agents for their customers using
Amazon Lex bots from VoiceWorx. Developing and deploying
AI/ML-driven Self-Service extensions to a CCPs existing platform
could be costly and inefficient. VoiceWorx is partnering with other
CCPs to offer its no-code bot generation and integration solutions
to augment CCPs customer offerings and provide customers with a
more cost efficient, flexible and intelligent Contact Center
platform.
AWS CCI solutions use a combination of AWS ML-powered services
for text-to-speech, translation, enterprise search, conversational
artificial intelligence (AI), transcription, and language
comprehension capabilities. These solutions give customers who
already use popular contact center providers the opportunity to
benefit from AWS CCI solutions to enhance self-service, analyze
calls in real time to assist agents, and learn from all contact
center interactions with post-call analytics. To get started, visit
us via the AWS CCI page at
https://aws.amazon.com/machine-learning/contact-center-intelligence
or at https://www.voiceworx.ai/Solutions/SmartContactCenter for
more information or to schedule a demo or free trial.
Media Contact
Jeremiah Oyemade, VoiceWorx.ai, 1
6787014967, sales@voiceworx.ai
Twitter
SOURCE VoiceWorx.ai