Philips Patient Management Solution keeps patients safe and
personalizes care during COVID-19 at leading U.S. medical centers
November 29, 2020
- Boston Medical Center, Yale New Haven Health and Lahey Hospital
and Medical Center among the first to extend virtual care options
enabling patients to remain safe during radiology exams, medical
procedures, general visits, and more
- Cloud-based, integrated digital communications help patients
better prepare for appointments while reducing appointment
no-shows
Amsterdam, the Netherlands – Royal Philips
(NYSE: PHG, AEX: PHIA), a global leader in health technology, today
announced it is working with leading medical centers to help
respond to COVID-19 by increasing patients’ involvement in their
care with the Philips Patient Management Solution. Outdated patient
management practices can place excessive burden on staff,
especially during COVID-19. Digital transformation during the
pandemic is even more critical to support staff with
automation technologies that help unify and automate communications
to patients in real-time.
Patient management is a critical element to help educate
patients about available care, provide easier, safer, and timely
access to that care, and to improve workflow efficiency for
healthcare providers to manage patient encounters in a constrained
economic and physical environment as the pandemic ensues. With
studies showing that automated reminders can lead to a 41.5%
reduction in patient no-shows [1] and a 67.0% reduction in poor
patient preparation [2] in challenging diagnostic and
interventional procedures, timely education and instructions to
patients are essential as hospitals start rescheduling elective
procedures.
The pause of elective and some chronic care with patient
reluctance to visit hospitals and clinics during COVID-19 pandemic
have contributed to a decrease in critical medical procedures,
which can impact patient outcomes and put pressure on health system
operations. Philips is committed to supporting healthcare providers
with clinically optimized, intelligent diagnostic tools designed to
increase productivity, improve workflow, and enhance patient and
staff experience. Engaging patients through digital strategies is
helping healthcare organizations enhance all their patient
encounters including radiology scheduling, enabling remote
screenings, guiding patients to resources, and providing real-time
instructions in rapidly changing conditions.
“Digital patient management solutions show a high level of
maturity for healthcare organizations and enable them to keep
patients safe with better personalized care during the pandemic,”
said Kees Wesdorp, Chief Business Leader of Precision Diagnosis at
Philips. “As a strategic partner to advance digital transformation,
Philips has been certified to effectively educate and guide
healthcare organizations as they progress through the Digtal
Imaging Adoption Model (DIAM) maturity model stages. We are honored
to team with these leading U.S. healthcare organizations in their
commitment to recognizing patient engagement as a crucial factor in
removing barriers to help improve patient care.”
Virtual contactless check-ins enhance patient and staff
safety during COVID-19 Boston Medical Center (BMC) and
Yale New Haven Health are using Philips Patient Management Solution
to aid in patient communication during COVID-19, before, during,
and after their appointments. BMC promotes telehealth consults for
patients to stay connected with their care providers. The solution
sends timely personalized reminders and helpful information about
their upcoming telehealth appointments.
Before in-person appointments at the clinic, both institutions
use the Patient Management Solution to screen patients using a
digital survey to identify possible COVID-19 symptoms. Once the
patient arrives for their appointment, the Patient Management’s
Virtual Waiting Room functionality is leveraged to enable a
contactless check-in process that eliminates the need for patients
to congregate in a traditional waiting room setting. It integrates
directly with EHR systems to ensure all aspects of the process
smoothly embed into practice workflows where all patient
communications are centrally stored.
The Patient Management Solution interoperates with the existing
IT system to receive enrollment data and return feedback reports as
a customer-facing dashboard. Patients scheduled for a radiology
scan will receive personalized messaging to help them throughout
the procedure. This includes screening for symptoms, protocol
preparation instructions, appointment reminders, scan-specific
education and expectation setting, last-minute tips, last-mile
navigation, and follow-up and feedback survey.
COVID-19 screening for patients receiving in-hospital
radiology scansLahey Hospital & Medical Center has
been using Philips Patient Management Solution as one of their
tools to identify patients who feel comfortable to receive care
again. The platform facilitates screening for COVID-19 symptoms,
getting information to patients about newly established safety
protocols, and providing reassurance to put them at ease.
Scheduling, access and clinical staff are thus able to focus their
efforts on the patients who are most ready to return to the
hospital for their care.
Philips integrated radiology solutions spotlight at RSNA
2020 The Philips Patient Management Solution is being
featured in the Philips virtual RSNA 2020 booth experience as an
integral component of the new Radiology Workflow Suite to help
improve patient and staff experience while enhancing clinical
efficiency and operational excellence. The cloud-based solution
previously known as Medumo, which was acquired by Philips in July
of 2019, enables modern communication between care providers and
patients and serves as a digital liaison to prepare patients for
their appointments, help them show up on time, and continue to
follow care plan instructions long after their visit or procedure.
The solution interoperates with the EMR and can send automated
messages through SMS, e-mail, voice, and paper mailings,
complementing existing IT and clinical workflows. For more
information, visit the Philips Patient Management Solution site.
Visit Philips Live at RSNA 2020 for an advance look at Philips
integrated workflow solutions to connect data, technology and
people across the diagnostic enterprise, helping to redefine
radiology workflow efficiencies.
Philips’ triple duty of careThe COVID-19
pandemic continues to highlight how interconnected the world’s
social, economic and environmental challenges are. Philips remains
fully focused on delivering against its triple duty of care:
meeting critical customer needs, safeguarding the health and safety
of its employees, and ensuring business continuity. As a
purpose-driven health technology company, Philips is applying its
innovation strength to improve the health and well-being of people.
The company is deeply committed to doing business responsibly and
sustainably, recently setting out a range of challenging new
environmental, social and governance targets.
[1] A Digital Preprocedure Instruction Program for Outpatient
Colonoscopy, Richter JM et al. Telemedicine and e-Health VOL. 26,
NO. 4 16 Apr 2020 https://doi.org/10.1089/tmj.2019.0050[2] Nayor J,
Feng A, Qazi T, Saltzman JR. Tu1044 Improved Patient Preparedness
for Colonoscopy Using Automated Time-Release Reminders.
Gastrointestinal endoscopy. 2018;87(6):AB507-AB508.3
https://pubmed.ncbi.nlm.nih.gov/30994519/
For further information, please contact:
Kathy O’ReillyPhilips Global Press OfficeTel.: +1
978-221-8919E-mail : kathy.oreilly@philips.comTwitter:
@kathyoreilly
Silvie CasanovaPhilips North AmericaTel.: +1 781-879-0692E-mail:
Silvie.casanova@philips.com
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
well-being, and enabling better outcomes across the health
continuum – from healthy living and prevention, to diagnosis,
treatment and home care. Philips leverages advanced technology and
deep clinical and consumer insights to deliver integrated
solutions. Headquartered in the Netherlands, the company is a
leader in diagnostic imaging, image-guided therapy, patient
monitoring and health informatics, as well as in consumer health
and home care. Philips generated 2019 sales of EUR 19.5 billion and
employs approximately 81,000 employees with sales and services in
more than 100 countries. News about Philips can be found at
www.philips.com/newscenter.
- Mobile Phones Showcasing Philips Patient Management
Solution
- Philips Patient Management Solution on a smartphone over two
screens.
- Patient interacting with Philips Patient Management Solution on
a smartphone over two screens.
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