The first of the month is approaching, which
increases the risk of spreading the virus
MONTREAL, March 26, 2020 /CNW Telbec/ - These past two
weeks, National Bank has seen record use of its services from
clients looking for advice on banking, financing, insurance, wealth
management, trading securities and more. This situation is due to
the economic and financial impacts of the COVID-19 pandemic and
major turbulence in financial markets throughout the world. In
these unprecedented circumstances, we understand that people are
concerned.
With the approach of the new month, we are expecting higher
traffic in branches and our call centre. That's why National Bank
is asking its clients to stay safe at home as much as possible and
use our digital solutions. If you have not yet signed up for
National Bank online, this is the ideal time to do so. These
solutions are efficient and secure and will make your day-to-day
banking easier.
"Building relationships has always been central to the Bank's
identity. Since the crisis began, our priority has been to ensure
employees' safety while continuing to support our clients during
this difficult time. But today, to make sure we protect as many
people as possible, we're asking that clients use our digital
solutions and consider whether their transactions are truly urgent
and necessary, or whether they can be postponed for a few weeks,"
said Lucie Blanchet, Executive
Vice-President – Personal Banking and Client Experience at National
Bank.
Best practices
1. Payment deferrals for Personal Banking clients: NEW ONLINE
FORM
Today, the Bank uploaded a new form so you can request a
mortgage payment deferral, without leaving your home. A similar
form will soon be available for personal loans.
2. Cashing government cheques: SIGN UP NOW!
Many clients have not yet signed up for direct deposit for
government cheques. Our branch personnel will insist on this. Sign
up here:
- Federal: Direct Deposit Enrolment Form
- Quebec: Request for Direct
Deposit
3. Commercial Banking clients
Please visit nbc.ca/business for regularly updated information on
government relief and programs available to support you during
these uncertain times.
4. Daily transactions
Many transactions can be completed online. We ask that clients use
online banking instead of our telephone services, which are
primarily dedicated to urgent customer requests. Here are a few
examples:
- View the balance of investment accounts (nbc.ca and
mobile)
- Initiate, change or cancel pre-authorized contributions (PACs)
for mutual funds (nbc.ca)
- Buy, sell or trade mutual funds (nbc.ca)
- Request a credit card limit increase (nbc.ca)
- Stop a payment (nbc.ca)
- Deposit a cheque (mobile)
- Pay a bill (nbc.ca and mobile) etc.
Clients can also use our automated telephone banking menu
to perform certain transactions. They can:
- Hear their account balance
- Pay bills
- Check their most recent banking and credit card
transactions
- Check prices on mutual funds
Reminder: Cash-free contactless transactions
Clients have the following options:
- Contactless payment by credit card – amounts can exceed
$100 at participating merchants
- Contactless payments – debit card
- Mobile debit or credit payments through a smartphone
- Online purchases
- Online transfers or person-to-person transfers
Please note that we have revised the business hours of some
branches. Please consult the list of branches for details.
A bank committed to the community
National Bank is also pleased to announce that it has donated
its advertising airtime for the coming weeks and its scheduled
social media posts to support Héma-Québec as it encourages citizens
to donate blood.
The Bank also responded to an appeal from United Way Centraide
Canada and announced a donation of $500,000 to the COVID-19 Community Response and
Recovery Fund intended to support those most in need in communities
affected by the pandemic. The Bank's donation, along with community
donations collected via the United Way Centraide Canada online
platform, will be used to provide essential services, community
services and services for senior citizens.
Furthermore, the Bank has donated $50,000 to Breakfast Club of Canada to help children who depend on the Club
for a healthy, nutritious breakfast.
In closing, we'd like to thank all healthcare professionals and
everyone fighting on the front lines of this pandemic, including
our employees and other people in jobs considered essential to keep
our society running smoothly.
Related links
- National Bank – Update on COVID-19
- National Bank Announces Temporary Branch Closures to Limit the
Spread of COVID-19
- COVID-19: National Bank to Offer Support to its Clients
- Canada's Six Biggest Banks
Take Decisive Action To Help Customers Impacted by COVID-19
About National Bank of Canada
With $269 billion in
assets as at January 31, 2020,
National Bank of Canada, together
with its subsidiaries, forms one of Canada's leading integrated financial groups.
It has more than 26,000 employees in knowledge-intensive
positions and has been recognized numerous times as a top employer
and for its commitment to diversity. Its securities are listed on
the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities
at nbc.ca or via social media such as Facebook,
LinkedIn and Twitter.
SOURCE National Bank of Canada