Wells Fargo Scores Highest in Wealth Management Mobile App Satisfaction
15 Januar 2020 - 4:00PM
Business Wire
Mobile app recognized by J.D. Power for ease of navigation
Wells Fargo tied for highest in wealth management mobile app
satisfaction, according to the J.D. Power 2019 Wealth Management
Mobile App Satisfaction Study released Dec. 3, 2019.
The study evaluates customer satisfaction with wealth management
mobile apps based on five factors (in order of importance):
- Range of services
- Clarity of information
- Ease of navigating app
- Appearance
- Speed of screens loading.
“We are honored to be tied for the top of the list,” said Joe
Nadreau, head of Independent Brokerage and Platform Services at
Wells Fargo Advisors. “The Wells Fargo mobile app includes seamless
access to Wells Fargo Advisors brokerage accounts along with other
Wells Fargo accounts. We’re constantly evolving our mobile app to
help ensure clients have a positive experience across their
financial lives. Mobility is key. Clients want to be fully
connected to brokerage accounts from their smartphones.”
Wells Fargo tied in overall mobile app customer satisfaction,
with a score of 865 out of 1,000.
The J.D. Power 2019 Wealth Management Mobile App Satisfaction
Study is based on responses from 2,892 full-service and
self-directed wealth management firm customers. The study was
fielded July through August 2019. For more information, visit
https://www.jdpower.com/business/resource/us-wealth-mobile-app-study.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory
services and data and analytics. These capabilities enable J.D.
Power to help its clients drive customer satisfaction, growth and
profitability. Established in 1968, J.D. Power has offices serving
North America, South America, Asia Pacific and Europe.
About Wells Fargo Advisors
With $1.7 trillion in client assets as of September 30, 2019,
Wells Fargo Advisors provides investment advice and guidance to
clients through 13,723 full-service financial advisors and
referrals from 5,430 licensed bankers. This vast network of
advisors, one of the nation’s largest, serves investors through
locations in all 50 states and the District of Columbia. Wells
Fargo Advisors is a trade name used by Wells Fargo Clearing
Services, LLC and Wells Fargo Advisors Financial Network, LLC,
Members SIPC, separate registered broker-dealers and non-bank
affiliates of Wells Fargo & Company. WellsTrade® brokerage
accounts are offered through Wells Fargo Clearing Services, LLC.
All data includes Wells Fargo Clearing Services, LLC and Wells
Fargo Advisors Financial Network, LLC, as of September 30, 2019.
www.wellsfargoadvisors.com. Wells Fargo Advisors associates
referenced are registered with Wells Fargo Clearing Services,
LLC.
Wells Fargo Bank, N.A. is a bank affiliate of Wells Fargo &
Company.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified,
community-based financial services company with $1.9 trillion in
assets. Wells Fargo’s vision is to satisfy our customers’ financial
needs and help them succeed financially. Founded in 1852 and
headquartered in San Francisco, Wells Fargo provides banking,
investment and mortgage products and services, as well as consumer
and commercial finance, through 7,500 locations, more than 13,000
ATMs, the internet (wellsfargo.com) and mobile banking, and has
offices in 32 countries and territories to support customers who
conduct business in the global economy. With approximately 261,000
team members, Wells Fargo serves one in three households in the
United States. Wells Fargo & Company was ranked No. 29 on
Fortune’s 2019 rankings of America’s largest corporations. News,
insights and perspectives from Wells Fargo are also available at
Wells Fargo Stories.
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version on businesswire.com: https://www.businesswire.com/news/home/20200115005051/en/
Media Jackie Knolhoff, 314-875-4044
jackie.knolhoff@wellsfargoadvisors.com
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