PagerDuty for Cloud Operations Launches to Help Companies Accelerate Cloud Adoption by Transforming Operations Management
02 Dezember 2019 - 6:00PM
Business Wire
New solution helps companies prevent outages
and business disruption, protect customer experience, and increase
productivity across the cloud adoption lifecycle
PagerDuty, Inc. (NYSE:PD), a global leader in digital operations
management, today announced PagerDuty for Cloud Operations, a new
solution to help IT and DevOps teams transform their operations
practices and capabilities as they move applications and services
to the cloud. The solution helps companies accelerate their journey
across the cloud adoption lifecycle from workload migration to
cloud-native applications, microservices, and serverless. The
combination of PagerDuty’s platform and integrations with Amazon
Web Services (AWS) solutions allows teams to automatically detect
incidents, respond in real time, and automate their workflows.
PagerDuty and AWS customers can benefit from improved ability to
prevent outages, a better customer experience, and increased team
productivity.
Cloud spending is expected to grow from $183 billion in 2018 to
$500 billion by 20231 as companies migrate to the cloud, shifting
from a monolithic IT service architecture to a mesh of
microservices where developers are empowered to build and operate
their own services. Traditional centrally controlled IT operating
procedures, known as ITIL, weren’t built for the complexity this
proliferation of services creates, causing inability to address
service outages and problems in real time. A new cloud operating
model is emerging to address the complexity, and PagerDuty for
Cloud Operations has been created to ensure teams can work together
to prevent and rapidly resolve incidents in this new model.
“PagerDuty for Cloud Operations is crucial to accelerating our
ongoing digital transformation as we migrate more critical apps and
services to the cloud,” said Mark Huber, Senior Director,
Engineering Enablement, Cox Automotive. “Already, the PagerDuty
platform has reduced our incidents by 75%, improved productivity
among our developers by 20%, and helped us save millions of dollars
a year on operational costs.”
“Traditional operations management approaches don’t meet what
organizations need as they migrate workloads to the cloud, develop
new cloud-native applications, and adopt containers, microservices,
and serverless computing,” said Jukka Alanen, SVP Business
Development and Corporate Strategy, PagerDuty. “PagerDuty for Cloud
Operations brings a new operations management model, focused on
real-time, automated, and intelligent operations, which enables
organizations to maximize their cloud adoption.”
The core components of PagerDuty for Cloud Operations
include:
- PagerDuty’s digital operations management platform, which
enables teams to detect and understand incidents and other
time-sensitive issues, respond in real time, orchestrate and
automate workflows, and continuously learn, analyze, and improve
operations. This platform and the additional products such as Event
Intelligence, Modern Incident Response, and Analytics are designed
for both cloud-native operations as well as a hybrid of cloud and
on-premises operations.
- Joint integrations between PagerDuty and AWS services that
automate visibility and workflows and enable real-time actions
based on machine signals from cloud services and applications.
These integrations include:
- Monitoring: Amazon CloudWatch, AWS Personal Health
Dashboard
- Management and Automation: Amazon EventBridge
- Security: AWS Security Hub, Amazon GuardDuty, AWS
CloudTrail
- PagerDuty’s Digital Operations Maturity Model, which provides
benchmarking data and best practices for organizations to help
transform their operations as part of their cloud adoption journey.
The maturity model helps organizations move from manual, reactive
operations toward automated, proactive operations, aligned with
what is needed for the cloud.
- Solution architecting experience, building on thousands of
shared customers between AWS and PagerDuty, with reference
architectures, technical integration guidance, and best
practices.
PagerDuty for Cloud Operations is available for PagerDuty
Business and Digital Operations customers. To learn more, find us
at the PagerDuty booth (#2616) at AWS re:Invent 2019, Sands Expo,
Venetian in Las Vegas, December 2-5, 2019, and attend the PagerDuty
customer speaking session featuring Cox Automotive’s Senior
Director, Engineering Enablement, Mark Huber on Thursday, December
5, 2019 at 4:00pm in Titian 2205.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations
management. In an always-on world, organizations of all sizes trust
PagerDuty to help them deliver a perfect digital experience to
their customers, every time. Teams use PagerDuty to identify issues
and opportunities in real time and bring together the right people
to fix problems faster and prevent them in the future. Notable
customers include GE, Vodafone, Box, and American Eagle Outfitters.
To learn more and try PagerDuty for free, visit www.pagerduty.com.
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1“ Worldwide Public Cloud Services Revenue Grows to Nearly $183
Billion in 2018, Led by the Top 5 Service Providers and
Accelerating Public Cloud Services Spending in China,” IDC, July
31, 2019.
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version on businesswire.com: https://www.businesswire.com/news/home/20191202005131/en/
Carolyn Guss Media@pagerduty.com
Source: PagerDuty
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