Health Dialog Earns URAC Accreditation in Health Call Center
19 November 2019 - 4:00PM
Business Wire
Comprehensive
review affirms high-quality clinical and operational
standards
Health Dialog, a leading provider of integrated population
health management and medication adherence solutions, announced
today that its Nurse Line service has earned URAC Accreditation in
Health Call Center. Health Dialog’s Nurse Line gives patients live,
24/7 access to a registered nurse. The URAC accreditation process
demonstrates a commitment to quality services and serves as a
framework to improve business processes through benchmarking
organizations against nationally recognized standards.
“Achieving URAC Accreditation is a testament to Health Dialog’s
high-quality standards in clinical care, operational performance,
member communication, and privacy and security protocols,” said
Jill Goodspeed, vice president of coaching operations at Health
Dialog. “We staff a world-class team of health coaches and other
healthcare professionals that are knowledgeable, expertly trained,
and dedicated to connecting members to the care they need, when
they need it.”
URAC accreditation requires applicants to submit policies,
procedures, and other organizational information that is followed
by a review. The Health Call Center accreditation is awarded to
organizations with an exceptional infrastructure that meets
specific standards for clinical staff qualifications, including
training and roles of non-clinical staff, telephone performance
thresholds, response times, and handling of triage calls.
Additionally, the accreditation process reviews a service
provider’s ability to protect medical information, comply with
HIPAA laws, and more.
“Health call centers are a vital part of providing more
accountable and value-based care. URAC’s independent Health Call
Center Accreditation makes Health Dialog a better provider of
services through quality standards that stress having professional
staff who can handle patients with efficiency and effectiveness,”
said URAC President and CEO Shawn Griffin, MD.
To learn more about the requirements for the URAC Accreditation
in Health Call Center, visit
https://www.urac.org/programs/health-call-center-accreditation
About Health Dialog:
Health Dialog is a leading provider of population health
management solutions. The company works with the nation’s largest
third-party payers, employers and providers to improve the health
and wellness of their members, employees and patients while
reducing costs and improving performance in key quality measures,
such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique
capabilities include analytics, a patient portal, a multi-channel
coaching platform, shared decision-making tools and a 24/7 nurse
line. For more information, visit www.healthdialog.com. Health
Dialog is a wholly owned subsidiary of Rite Aid Corporation (NYSE:
RAD).
About URAC:
Founded in 1990, URAC is the independent leader in promoting
healthcare quality through leadership, accreditation, measurement
and innovation. URAC is a nonprofit organization using
evidence-based measures and developing standards through inclusive
engagement with a range of stakeholders committed to improving the
quality of healthcare. Our portfolio of accreditation and
certification programs span the healthcare industry, addressing
healthcare management, healthcare operations, health plans,
pharmacies, telehealth providers, physician practices, and more.
URAC accreditation is a symbol of excellence for organizations to
showcase their validated commitment to quality and
accountability.
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version on businesswire.com: https://www.businesswire.com/news/home/20191119005654/en/
For inquiries: Rosa Randazzo Director of Marketing,
Health Dialog rrandazzo@healthdialog.com 617.406.5345
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