Bright Pattern, leading provider of omnichannel cloud
contact center software, announces inclusion in G2
Crowd's CCaaS Report with Best ROI, ROI payback time, and time to
implement
SOUTH SAN FRANCISCO, Calif.,
Nov. 13, 2019 /PRNewswire/
-- Bright Pattern announces recent recognition by the world's
leading business solutions review platform for having the highest
ROI among all CCaaS vendors including Five9, NICE inContact,
Genesys, Aspect, Avaya and other top vendors in the Fall 2019 CCaaS
Report. In addition to the best ROI, Bright Pattern also outranked
top cloud contact center vendors for overall customer satisfaction,
ease of use, time to implement, ease of doing business, and quality
of support.
The best ROI is awarded to the company with the best average ROI
payback time and best average time to implement as reported by
actual customers. Bright Pattern earned the award by leading in
both categories and providing the best payback period to its
current customers among all vendors in the report.
With an estimated ROI payback period of only 7.50 months, Bright
Pattern helps customers earn back their investment in less than
half the industry average payback time of 17.48 months. Bright
Pattern had an ROI payback period two times better than Talkdesk,
NICE inContact and Genesys PureCloud (Talkdesk with 14.35 months,
NICE inContact with 15.69 months, and Genesys PureCloud with 20.68
months).
Bright Pattern also delivered an exemplary performance in the
Fall report thanks to its ease of use and quick set up time. With a
go-live implementation of 1.6 months (on average), Bright Pattern's
speed of implementation is nearly half the average onboarding time
for the CCaaS industry.
"Best decision you will ever make with much better ROI than the
other cloud contact center providers," said Keith Mitchell, Chief Technology Officer at
80024Support. "One of the easiest systems to use I have encountered
in 25 years of call center experience. The technology is amazing,
and the customer service even better!"
Bright Pattern has received a series of awards and accolades
highlighting its mature product offering, powerful corporate
strategy, and success in implementation. Bright Pattern is a leader
in delivering a powerful, yet easy-to-use cloud contact center
offering for any industry, anywhere worldwide, within any company
size or structure. This recognition compliments our other
achievements. Below we are highlighting a few:
- Number one omnichannel provider and best vendor for
reliability, scalability, administration and monitoring, platform
functionality, and security in the Ovum Market Report.
- Leader in the 2019 FrontRunners Quadrant for Call Center
Software, scoring above market leaders including Genesys PureCloud,
NICE inContact, Five9, Aspect, and RingCentral.
- Leader in the Frost & Sullivan 2019 Contact Center Buyers
Guide for true omnichannel capabilities, low license cost, and
reduced time to implement.
Download your free copy of the Fall 2019 G2 Crowd CCaaS
Report
Additional Information
- Learn more about Bright Pattern Omnichannel Cloud Contact
Center
- Learn more about Bright Pattern Artificial Intelligence
- Bright Pattern Awards and Recognition
About G2 Crowd
G2 Crowd, the world's leading business solution review platform,
leverages more than 500,000 user reviews to drive better purchasing
decisions. Business professionals, buyers, investors, and analysts
use the site to compare and select the best software and services
based on peer reviews and synthesized social data. Every month,
more than one million people visit G2 Crowd's site to gain unique
insights.
About Bright Pattern
Bright Pattern provides the simplest and most powerful contact
center software for innovative midsize and enterprise companies.
With the purpose of making customer service brighter, easier, and
faster than ever before, Bright Pattern offers the only true
omnichannel cloud platform that can be deployed quickly and nimbly
by business users. Bright Pattern allows companies to offer an
effortless, personal, and seamless customer experience across
channels like voice, text, chat, email, video, and messengers, with
bots. The company was founded by a team of industry veterans who
pioneered the leading contact center solutions and today are
delivering an architecture for the future with an advanced
cloud-first approach. Bright Pattern's cloud contact center
solution is used globally in over 26 countries and 12
languages.
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SOURCE Bright Pattern