ComEd Receives Highest Honor for Customer Service Improvement in Chartwell’s 2019 Best Practices Awards
03 September 2019 - 9:07PM
Business Wire
ComEd to be honored with gold award
In recognition of its strong commitment to improving customer
service, ComEd has received the gold award in Chartwell’s 2019 Best
Practices Awards in the Contact Center category for its two-fold
project to improve the escalated call experience with customer
service representative (CSR) coaching and enhanced processes. The
gold award is the highest honor a company can receive.
Chartwell’s Best Practices Awards recognize excellence among
electric and gas utilities for projects, programs and service
initiatives. Categories include Billing and Payment Programs,
Communications, Contact Center, Program Marketing and Self-Service.
ComEd received the bronze award in the same category in 2018.
“At ComEd, we are committed to providing the best possible
experience for customers when they contact our care center to speak
with a representative,” said Jane Park, senior vice president of
customer operations, ComEd. “In an effort to continually improve
how we serve our more than 4 million customers, our customer care
center team members participate in enhanced training that provides
coaching support, builds empathy and helps team members ensure that
our customers feel respected and cared for even during the most
difficult of situations.”
ComEd will receive the gold award on Oct. 2 at EMACS – The
Customer Experience Conference, in New Orleans. The conference
features more than 30 sessions focused on customer
experience-related issues facing the utility industry, including
the changing energy landscape, new and emerging technologies,
increasing ePayment and eBill adoption, and improving the customer
experience for low-income customers.
ComEd is a unit of Chicago-based Exelon Corporation (NYSE: EXC),
a Fortune 100 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit ComEd.com and connect with
the company on Facebook, Twitter, Instagram and YouTube.
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