SAN MATEO, Calif., May 16, 2018 /PRNewswire/ -- Medallia, Inc.
(www.medallia.com), the global leader in customer experience
management, today announced the winners of the first-ever Medallia
Expy Customer Awards, recognizing excellence in creating impactful
customer experiences. The Medallia Expy Awards reward members of
the Medallia community who are innovating and winning through
creating impactful experiences for customers and employees.
Companies were selected by a panel of judges including Medallia
partners Deloitte Digital, LRW, commonFont, and the CXPA.
IBM has built powerful connections with customers across
touchpoints to understand their experiences and improve the
relationship. IBM wins the Engage Every Customer award.
"With interactions ranging from
mobile apps to sales touchpoints to technical support, it's more
difficult than ever to keep a pulse on the customer journey. Our
customized self-service approach to CX offers the flexibility to
provide support around more than 300 product offerings and reach a
level understanding of every customer, even those who aren't
actively engaged in providing feedback, and often in advance of
interactions through predictive analytics. The results are
tremendous: we can measure positive impact on the growth of the
business." Kathy McGettrick, VP
Market Development & Insights, IBM
Generali systematically measures, analyzes, and improves
experiences through customer feedback. Generali wins the Optimize
Every Experience award.
"We've successfully implemented
and adopted the Generali Group NPS Program to create a
differentiated experience for customers, to lean on customer
insights to make each touchpoint better, and to grow our business
based on the interactions customers have with Generali across the
automotive and health insurance businesses. The process of
improving the customer experience is never done, and we remain
committed to harnessing the power of customer feedback to delight
our customers, make structural improvements, and use insights to
shape the way our business operates." Hari Shankar Mishra, AVP
Customer Service at Future Generali
Sage drives real-time collaboration and accountability by
personalizing data, insights, and workflows for employees to take
action. Sage wins the Activate Every Employee award.
"To develop the best possible
experience requires that everyone in our organisation has a deep
understanding of customer demands and pain points, from executives
to frontline contact centre employees. Putting in place a
structured approach to gathering and utilising real-time feedback
has created a major cultural shift, sparking positive changes to
the business and creating a greater sense of ownership for the
customer experience throughout the organisation." John Patterson, VP Customer Experience at
Sage
Comcast has succeeded in wiring the entire organization to
create a customer-centric culture, systematically driving action,
and winning on customer experience. Comcast wins the Transform Your
Company award.
"Comcast is focused on creating
great experiences for our customers and employees by placing their
feedback at the center of everything we do. Our customer-centric
culture is empowered by the real-time feedback we receive from
customers and employees through the Net Promoter System and
Medallia solution. This information helps us make the operational,
technical, and process improvements needed to continuously improve
our customer's experience." Graham
Tutton, VP NPS Operations at Comcast
Winners were announced today at Experience '18, the premier
global customer experience conference.
About Medallia
Medallia's vision is simple: to create a world where companies
are loved by customers and employees alike. Hundreds of the world's
largest companies and organizations trust Medallia's cloud platform
to help them capture customer feedback everywhere the customer is
(on the phone, in store, online, mobile), understand it in
real-time, and deliver insights and action everywhere—from the
C-suite to the frontline—to improve their performance. Medallia has
offices in Silicon Valley, New
York, London, Paris, Sydney, Buenos
Aires, and Tel Aviv. Learn
more at www.medallia.com.
© 2018 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia's
products are trademarks of Medallia.
View original content with
multimedia:http://www.prnewswire.com/news-releases/medallia-recognizes-worlds-most-innovative-customer-experience-leaders-300649383.html
SOURCE Medallia