Korian Accelerates Its Network’s European Certification in 2021
16 Dezember 2021 - 6:15PM
Business Wire
27% of its sites now ISO 9001 certified in
Europe
53 facilities in France ISO 9001 certified
by AFNOR Certification
Regulatory News:
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20211216005905/en/
Presentation of ISO 9001 certification on
December 16, 2021 to 53 Korian facilities, with Nicolas Mérigot,
Managing Director of Korian France (left) and Julien Nizri,
Managing Director of AFNOR certification (right) (Photo: Business
Wire)
Korian's (Paris:KORI) mission is to care for elderly and fragile
people and their families, while respecting their dignity, and to
contribute to their quality of life. The Group has chosen quality
as the first pillar of its business plan, and as such, has embarked
on a global certification process to become the first care network
to obtain ISO 9001 certification for all its European sites by
2023.
As part of this process, Korian has announced today that the
first 53 French facilities have been certified ISO 9001 by AFNOR
Certification. In total, the Group has now certified 27% of its
facilities, which represents a significant increase compared to
2020 (11%), surpassing the 15% target set for 2021.
"ISO 9001 certification is a demanding means of promoting
consistent quality management in all aspects of a network's
activity. It enables teams to be involved, to strengthen cohesion
and to increase their skills. It is an extremely rich and powerful
tool, both individually and collectively, which structures and
strengthens our organisation," emphasises Didier Armaingaud,
Medical, Ethics & Quality-of-Service Director of the Korian
Group.
In France, the project is the culmination of two years' work: 41
nursing homes and 12 post-acute and rehabilitation care facilities
and mental health clinics initially underwent a self-assessment on
the management and operational processes outlined in the Group's
European quality standards. From there, they defined and
implemented action plans to guarantee service quality and customer
satisfaction, in accordance with ISO 9001 certification
requirements. They were assisted in this process by central and
regional support teams covering care, quality, human resources,
maintenance and safety, etc.).
Finally, in October 2021, AFNOR Certification audited a sample
of facilities, after having audited Korian's head office
departments. Its report, which highlighted numerous strong points
and a few areas for improvement, awarded these 53 facilities the
initial ISO 9001 certification.
Acceleration lies ahead with more than 150 new facilities
committed to this process in 2022 and nearly 200 additional
facilities in 2023. For the record, 100% of post-acute and
rehabilitation care facilities and mental health clinics currently
have A or B certification from the Haute Autorité de Santé.
"Based on an internal quality approach already in place, we have
opted for ISO 9001 certification by recognised and impartial
external bodies. This guarantees high and uniform quality standards
in all our facilities. I salute our support and operational teams
for their commitment to this approach, which enhances patient and
resident satisfaction as well as employees’ quality of life at
work," emphasises Nicolas Mérigot, Korian France Executive
Vice-President.
What is ISO 9001 certification? With more than one
million certificates worldwide, ISO 9001 certification is
undoubtedly the most widely used and internationally recognised
management system certification. As the most widely used tool for
managing a company's organisation and activities, ISO 9001
certification provides a basis for optimising a company's internal
operations and controlling its activities. It demonstrates the
company's ability to regularly provide a service that meets its
customers’ requirements as well as applicable legal and regulatory
requirements, and its commitment to increase customer satisfaction.
Korian France has chosen AFNOR Certification; each country within
the Group has chosen its own certification body.
About Korian Korian, the leading European Care Services
Group for elderly and fragile people www.korian.com
About AFNOR Certification AFNOR Certification is the activity of the
AFNOR group, the leader in France thanks to its certification and
assessment services for systems, services, products, and skills. A
subsidiary of the AFNOR association, AFNOR Certification offers a
local service thanks to 39 agencies on five continents and 14
regional offices in France. It mobilises 1,850 qualified auditors
to meet its customers’ needs at nearly 60,000 sites worldwide.
AFNOR Certification runs the NF certification system and offers
several signs of trustworthiness such as AFAQ certification, CSR
Engaged, Diversity and Professional Equality labels.
https://certification.afnor.org/
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211216005905/en/
INVESTOR RELATIONS
Sarah Mingham VP Investor Relations & Financing
sarah.mingham@korian.com Tel: +33 (0)1 55 37
53 55
Carole Alexandre Deputy Head of Investor Relations
carole.alexandre@korian.com Tel: +33 (0)7 64
65 22 44
MEDIA
Jean-Marc Plantade Group Communications Director
jean-marc.plantade@korian.fr Tel: +33 (0)7 62
90 32 58
Cyrille Lachèvre Deputy Head of Press Relations
cyrille.lachevre@korian.fr Tel: +33 (0)7 61
53 54 86
Marjorie Castoriadis Head of Media Relations
marjorie.castoriadis@korian.fr Tel: +33 (0)7
63 59 88 81