As Travel & Leisure Markets Begin to Recover, Europcar Mobility Group’s “Key’n Go” Direct-Access to Car Solution Meet...
08 Juli 2021 - 7:12PM
Business Wire
Regulatory News:
In a context where the pandemic has triggered a growing demand
for contactless solutions among travellers, “Key’n Go”, which is
operated by Goldcar, the low-cost brand of Europcar Mobility Group
(Paris:EUCAR), in 35 key leisure airports in Southern Europe,
allows customers to benefit, at scale, from a 100% digital, safe
and fast solution to book, pick-up & return their vehicle.
And, as travel restrictions are being lifted and sanitary
measures eased almost everywhere in Europe, meaning that people
begin to project themselves again into week-ends and holidays,
“Key’n Go” meets unprecedented demand levels, at over +100% vs
LY.
This comes as no surprise: the benefits that “Key’n Go” offers
are perfectly suited to traveller’s expectations, especially in the
Covid-19 aftermath:
- It is fast: no need to go the desk for paperwork and get
the vehicle keys, no queuing. Customers just have to enter
their booking number in the “Key’n Go” machine, grab their keys
(all this taking ~1 minute only), go the parking lot to pick
their vehicle up and drive away.
- It is hassle-free: with “Key’n Go”, coverage and
roadside assistance are bundled in the rental fee.
Specific options, such as a baby-seat for example, can be selected
during the online booking process.
- It is contactless, thus providing additional
safety to those who wish to limit human interactions and travel
with confidence. On arrival, customers can directly access their
vehicle (thoroughly cleaned and sanitized between each rental, as
part of Europcar Mobility Group’s “Safety Program”).
Since its launch in 2019, “Key’n Go” has met the expectations of
a large part of Goldcar’s customers, as proven by its very good
Net Promoter Score (NPS), which is way higher
than the segment average.
Paulo Pinto, Europcar Mobility Group’s “Leisure” Service Line
Director, comments:
“As vaccination campaigns are being rolled out at a fast pace
everywhere in Europe and booking figures showing that people
project themselves again into travelling, the 2021 summer season
should see an increase in activity.
We have been actively preparing for it and our “Key’n Go”
direct-access to car solution already meets very strong customer
demand, as it ensures a fast, hassle-free and contactless
experience.
Building on this and in line with our Group’s “Connect”
strategic roadmap, we will progressively deploy contactless
solutions throughout the Europcar network as well, starting with
Portugal after the summer for the Europcar app. users, and with
Spain & Italy next in line.
We are convinced that direct-access to vehicles will become the
standard in the next 2 to 3 years: our 2023 ambition is to propose
it, at scale, to all our customers.”
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets
and listed on Euronext Paris. Europcar Mobility Group’s purpose is
to offer attractive alternatives to vehicle ownership, in a
responsible and sustainable manner. With this in mind, the Group
offers a wide range of car and van rental services – be it for a
few hours, a few days, a week, a month or more – with a fleet that
is already "C02 light", equipped with the latest engines, and which
will be increasingly "green" in the years to come (more than 1/3
electric and hybrid vehicles by 2023).
Customers’ satisfaction is at the heart of the Group’s ambition
and that of its employees. It also fuels the ongoing development of
new offerings in the Group's three service lines - Professional,
Leisure and Proximity - which respond to the specific needs and use
cases of both businesses and individuals. The Group’s 4 major
brands are: Europcar® - the European leader of car rental and light
commercial vehicle rental, Goldcar® - the low-cost car-rental
Leader in Europe, InterRent® – ‘mid-tier’ car rental and Ubeeqo® –
one of the European leaders of round-trip car-sharing (BtoB, BtoC).
Europcar Mobility Group delivers its mobility solutions worldwide
through an extensive network in over 140 countries (including
wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in
Australia and New Zealand – completed by franchises and
partners).
Further details on our website:
www.europcar-mobility-group.com
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version on businesswire.com: https://www.businesswire.com/news/home/20210708005800/en/
Press Relations Valérie
Sauteret - valerie.sauteret@europcar.com Vincent Vevaud -
vincent.vevaud@europcar.com Publicis
Consultants Judith Grandcoing –
judith.grandcoing@publicisconsultants.com