GMS ranked as a Tier 1 SMS Firewall Vendor by ROCCO Research
30 Mai 2023 - 10:00AM
Business Wire
Global Message Services (GMS), a trusted communications service
provider for Enterprises and Mobile Operators worldwide, has been
rated as a Tier 1 SMS Firewall Vendor in the ROCCO SMS Firewall
Benchmarking Survey, for a second year running.
This year, GMS topped the Tier 1 leaderboard featuring six
vendors, attaining an overall rating of 4.53 out of 5. It received
top scores for a range of KPIs, including reliability, customer
service, technical expertise, transparency, and industry awareness.
It also achieved a net promoter score of 93 - the best among all
the vendors who participated.
For the 2023 edition of this annual survey, ROCCO Research
collected feedback from 239 MNOs spread across 136 countries.
Some 46% of vendors who took part in the survey reported that
they have experienced an increase in SMS attacks. The survey also
confirmed that despite AI advances, the human element remains
essential for SMS firewall protection.
Charles Upchurch, CEO, GMS said: "Even as firewall management
tools get increasingly sophisticated, human expertise remains
essential for comprehensive SMS firewall protection. With an
in-depth understanding of the challenges faced by operators, our
team is able to apply global insights to deliver tailored solutions
for optimal outcomes. Topping the Tier 1 leaderboard in this year’s
survey is recognition of the efforts we put in to go the extra mile
for our customers.”
You can find more details on the report here.
About GMS
Global Message Services (GMS) is the trusted communications
service provider for Enterprises and Mobile Operators
worldwide.
GMS' CPaaS solution enables brands to unify multichannel
customer communications via a single API and self-service platform.
Complementing this is an AI-driven chatbots and CCaaS platform that
enables brands to build engaging, two-way, 24/7 communication at
any touch point, significantly enhancing the customer
experience.
As a valued partner of Mobile Operators, GMS enhances their
messaging business and protects revenues by optimising A2P, P2P,
and P2A traffic exchange, while preventing SMS and voice fraud.
Established in 2006, GMS is the leader and industry ambassador
for secure, legitimate, and transparent messaging. It is
headquartered in Baar, Switzerland, with regional offices across
the globe.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230530005056/en/
Dan Walsh dan@mustardpr.com