Leading insurance company accelerates service delivery with
modern tools to digitize processes and improve
efficiency
WATERLOO, ON, April 20,
2022 /PRNewswire/ --
OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today
announced Tokio Marine Insurance Vietnam (TMIV), a P&C insurer
in Vietnam, implemented OpenText
solutions to modernize its client communication strategy and enable
rapid delivery of information to customers.
Providing high-quality insurance and risk management services to
enterprises across the region, TMIV has established itself as a
trusted partner for its customers in a dynamic and competitive
industry. As part of its growth and expansion plans, the company
strives to provide the highest standards of service, including
clear, prompt client communications by developing efficient
workflows that enable seamless processing of high-volume client
requests.
"One of the most important pieces of client communication for us
is the policy document. Previously, we relied on manual processes
to design, edit, and personalize these documents. This approach was
so time-consuming, increased production costs, and resulted in long
wait periods for customers," said Mr. Hideki Maeomote, General
Director of TMIV. "We needed a solution that would streamline and
accelerate our document workflows, which is aligned with our values
to "Japan Quality" to our customers. With OpenText Exstream™ we
have modernized internal processes and cut time spent on preparing
insurance documents by almost half."
"Helping customers approach new business opportunities by
modernizing their workflows is paramount in creating customer
value," said James McGourlay, Executive Vice President,
International Sales, OpenText. "By relying on OpenText, TMIV is
transforming standard client communication processes to provide
highly effective and efficient client experiences. We're pleased to
continue working with our valued partner Delaware to explore more avenues to help TMIV
expand their digital modernization strategy."
To improve customer experience, TMIV leveraged OpenText
Exstream and accelerated the creation of policy documents by
40 percent, helping the company to process growing volumes of
client requests. Manual processes were replaced with streamlined
digital authoring and editing tools, cutting production costs and
improving customer satisfaction as clients now receive their policy
information faster. The solution was also utilized by the company's
Indonesia non-life insurance
entity, PT Asuransi Tokio Marine Indonesia (TMI), for policy
issuance.
Read the customer story here.
About Tokio Marine Group
Tokio Marine was established in 1879 as
the first insurance company in Japan and has grown over the decades, now
offering an extensive selection of General and Life insurance
products and solutions in 46 countries and regions
worldwide.
About OpenText
OpenText, The Information
Company™, enables organizations to gain insight through market
leading information management solutions, powered by
OpenText Cloud Editions. For more information
about OpenText (NASDAQ:
OTEX, TSX: OTEX)
visit opentext.com.
Connect with us:
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Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligations to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.
Copyright © 2022 OpenText. All Rights Reserved. Trademarks owned
by OpenText. One or more patents may cover this product(s). For
more information, please visit
https://www.opentext.com/patents.
OTEX-G
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SOURCE Open Text Corporation