Firstsource Named a Leader by Everest Group in Healthcare Payer Operations PEAK Matrix® Assessment 2022
22 März 2022 - 02:00PM
Business Wire
Latest Industry Recognition Once Again
Validates Firstsource’s Digital-First Approach
Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global
provider of Business Process Management (BPM) services and an
RP-Sanjiv Goenka Group company, today announced that it has been
positioned as a Leader in Everest Group’s Healthcare Payer
Operations PEAK Matrix® Assessment 2022. This recognition from
Everest Group comes on the heels of the ISG Provider Lens and Best
in KLAS recognition that Firstsource’s healthcare teams have
received recently.
According to Everest Group, Firstsource is differentiating
itself in the market by focusing on a digital-first approach,
supported by a dedicated automation COE. The report also notes
Firstsource’s strong third-party network and Business Process as a
Service (BPaaS) best-of-breed offering. The company achieved a
steep climb upwards on Everest Group’s PEAK Matrix since 2020 to
the Leader category for 2022, evidence of their increased impact in
the market and delivering services successfully to customers.
“Our leadership position in this report reflects that our focus
and investment in the healthcare industry over the last two years
are yielding significant results,” said Vipul Khanna, MD &
Chief Executive Officer, Firstsource Solutions. “We are
continuing to invest in exciting new technologies and top talent in
our healthcare business —the Everest Group’s Peak Matrix®
Assessment validates we are doing the right things and helping our
clients achieve new levels of success.”
“Recognition from top research firms like Everest Group are a
testament from the industry that our solutions are helping
healthcare organizations transform their business operations,” said
Venkatgiri Vandali, President, Healthcare and Lifesciences, at
Firstsource Solutions. “Our people-first, tech-forward approach
allows us to respond to our clients and their customers with care,
speed, and agility.”
Ankur Verma, Practice Director, Everest Group shares,
“With a strategic focus on a digital-first approach, Firstsource
has been actively investing in developing future-ready offerings
based on process mining, AI-enabled platforms, and advanced
automation services. Its large set of proprietary solutions
complemented by a strong third-party network, including Automation
Anywhere, AWS, UiPath etc., and a consulting-led approach has
placed it as one of the Leaders on Everest Group’s Healthcare Payer
Operations PEAK Matrix® Assessment 2022.”
Everest Group’s Healthcare Payer Operations PEAK Matrix®
Assessment 2022 report evaluates the capabilities of 32 global
healthcare payer BPS providers and maps them on the proprietary
PEAK Matrix® based on market impact and vision & capability.
The report uses this framework to classify service providers into
Leaders, Major Contenders and Aspirants. Firstsource was cited to
have specific strengths in the areas of end-to-end automation,
digitization, and BPaaS.
To view a complimentary custom copy of the assessment, visit
here.
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company
(NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a
leading provider of transformational solutions and services
spanning the customer lifecycle across Healthcare, Banking and
Financial Services, Communications, Media and Technology and other
industries. The Company’s ‘Digital First, Digital Now’ approach
helps organizations reinvent operations and reimagine business
models, enabling them to deliver moments that matter and build
competitive advantage. With an established presence in the US, the
UK, India and the Philippines, Firstsource acts as a trusted growth
partner for over 150 leading global brands, including several
Fortune 500 and FTSE 100 companies.
https://www.firstsource.com/
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version on businesswire.com: https://www.businesswire.com/news/home/20220322005123/en/
Media
Madhavi Behl Firstsource Solutions (+91) 9819872747
madhavi.behl@firstsource.com
Sarika Rath Firstsource Solutions (+91) 9886378198
Sarika.rath@firstsource.com
Kara McCrudden Aria Marketing for Firstsource (401)
474-3308 kmccrudden@ariamarketing.com
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