Broadband provider fortifies network and
emergency response teams in addition to sharing preparation tips
for residents in southern footprint
ENGLEWOOD, Colo., May 26, 2022
/PRNewswire/ -- WOW! Internet, Cable & Phone (NYSE: WOW),
a leading broadband services provider, today announced the company
is preparing for the upcoming 2022 hurricane season by fortifying
its network, testing resiliency and updating crisis and business
continuity plans in its southern markets. In anticipation of
increased hurricane activity this year, WOW! is ensuring emergency
response teams are prepared to quickly address service
interruptions that may result from hurricanes or tropical
According to the latest forecast from the National Oceanic and
Atmospheric Administration (NOAA), the 2022 Atlantic hurricane
season, which starts on June 1, will
have above-average activity and the Atlantic region is predicted to
experience between 14-21 named storms and six to 10 could become
hurricanes. In response to imminent storms, WOW! will mobilize
mission critical teams and resources to respond to any reported
outages as safely and quickly as possible.
"Internet access is absolutely crucial in the wake of storms, to
allow people to stay connected with friends, family and critical
resources," said Ed Sesi, vice
president of operations for WOW!. "WOW! is doing everything it can
to prepare our systems for this year's hurricane season and has put
plans in place to quickly respond to any storm-related service
WOW! is sharing the following tips and resources with its
customers and residents in WOW!'s southern markets in anticipation
of storms this hurricane season.
WOW! Hurricane and Tropical Storm Tips:
- WOW! recommends residents preload the wowway.com website on
their mobile devices prior to any storm and have the WOW! customer
service phone number 1-855- 4-WOW-WAY written down in the event
they need to report an outage.
- The most effective way for residents to receive real-time
updates on their WOW! services in areas impacted by a hurricane or
tropical storm is to visit wowway.com or to call
- Program emergency contact numbers and e-mail addresses into
your phone including the police and fire departments, nearest
hospital and important friends or family members.
- Keep mobile devices fully charged and dry while electrical
power is still functional. Have a backup power supply, like a car
charger or a portable battery, if possible and a safe, dry place to
keep devices. Plastic zipper bags can be utilized for additional
protection from water damage.
- If you are likely to lose electrical power, WOW! recommends
unplugging equipment or using surge protectors to protect devices
from damage when power is restored.
- If customers have electrical power but WOW! service is not
functional, WOW! recommends customers restart or reset devices,
including wireless gateways, modems, routers and cable boxes.
About WOW! Internet, Cable & Phone
WOW! is one of
the nation's leading broadband providers, with an efficient,
high-performing network that passes 1.9 million residential,
business and wholesale consumers. WOW! provides services in 14
markets, primarily in the Midwest and Southeast, including
Michigan, Alabama, Tennessee, South
Carolina, Florida and
Georgia. With an expansive
portfolio of advanced services, including high-speed Internet
services, cable TV, phone, business data, voice, and cloud
services, the company is dedicated to providing outstanding service
at affordable prices. WOW! also serves as a leader in exceptional
human resources practices, having been recognized eight times by
the National Association for Business Resources as a Best &
Brightest Company to Work For, winning the award for the last four
consecutive years. Visit wowway.com for more information.
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SOURCE WideOpenWest, Inc.