ESW Announces Groundbreaking Alliance with UPS to Offer Brands Faster Direct-to-Consumer Ecommerce Access in International Markets
28 März 2022 - 03:00PM
Business Wire
ESW, the leading global direct-to-consumer (DTC) ecommerce
company, today announced an agreement with UPS (NYSE: UPS) that
will provide integrated international ecommerce and shipping
capabilities for brands aiming to accelerate their
direct-to-consumer (DTC) expansion, enabling them to be more
effective at reaching global consumers via cross-border ecommerce.
Through this new bundled offering, UPS customers and ESW clients
will see significant capabilities to deeply localize their online
shopping experience and leverage UPS’s global transportation and
customs brokerage platform for delivery.
“The ability to get a one-stop solution that combines ESW’s
technology and deep localization expertise with UPS’s expansive
logistics and transportation network will give DTC retailers of any
size greater access to consumers on a global scale,” said Patrick
Bousquet-Chavanne, President and CEO, Americas, ESW. “This
agreement leverages our entire logistics and payments ecosystem as
well as UPS’s extensive global transportation network to remove
barriers and alleviate the friction that often impedes brands and
retailers from selling directly to consumers regardless of where
they live in the world.”
“UPS continues to innovate on behalf of customers, offering new
capabilities to grow their businesses. This alliance with ESW
offers UPS ecommerce customers the ability to sell and ship
seamlessly around the world, with the confidence that they are
delivering a great shopping experience,” Bill Seward, UPS
President, Americas Region and Global Customer Solutions said.
As consumers increasingly turn to cross-border shopping to
purchase the products they see online, retailers must also become
border agnostic in order to succeed in today’s competitive
landscape. According to ESW’s Global Voices 2022 survey, the number
of cross-border DTC consumers increased across all age groups
between December 2020 and July 2021 with younger Millennial and Gen
Z consumers driving this trend. The data revealed that Millennials
and Gen Z shoppers are buying significantly more from outside their
home countries than Gen X and Baby Boomers, with the younger
cohorts preferring to purchase cross-border to access products they
cannot find locally. The same survey found that shipping timing and
shipping costs are the two biggest deterrents preventing more
consumers from shopping across international borders.
Brands integrating with ESW’s Fluency and Symphony DTC solutions
can enter both domestic and new international markets in a matter
of weeks and access a suite of market-leading ecommerce solutions
across store, pricing, payments, checkout, fraud and delivery.
ESW’s Velocity consultancy service provides the expertise to
execute successful growth initiatives across customer experience,
acquisition, and retention, while engaging directly with customers
and retaining ownership of all the data collected during the
shopping journey.
About ESW
ESW is the global DTC ecommerce leader, empowering the world’s
best-loved brands and retailers to make global shopping better,
safer, simpler and faster, end-to-end. From compliance, data
security, fraud protection, taxes, and tariffs to checkout,
delivery, returns, customer service, and demand generation, our
powerful combination of technology and human ingenuity covers the
entire shopper journey across 200 markets. ESW is an Asendia Group
company, a joint venture between La Poste and Swiss Post. Please go
to esw.com to learn more.
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version on businesswire.com: https://www.businesswire.com/news/home/20220328005125/en/
US Media: Berns Communications Group Danielle Poggi /
Michael McMullan dpoggi@bcg-pr.com / mmcmullan@bcg-pr.com
UPS Jim Mayer jmayer@ups.com
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