LiveVox integrates Neustar Caller Name
Optimization and SmartDial into multiple outbound dialing
options
Neustar Inc., a TransUnion company and LiveVox Holdings, Inc.
(NASDAQ: LVOX), a leading cloud-based provider of customer service
and digital engagement tools, are collaborating to help improve
outbound customer contactability. The partnership integrates
Neustar Caller Name Optimization (CNO) and SmartDial solutions into
LiveVox’s four separate outbound dialing solutions that help
increase contact rates and improve engagement while helping to
mitigate compliance risk.
“In today’s complex and highly regulated digital communications
landscape, our goal is to continuously improve the ways our contact
center customers connect to their consumers to make the experience
as quick and seamless as possible,” said LiveVox CEO and co-founder
Louis Summe. “Communicating with consumers, however, is becoming
more difficult because contact information is continuously changing
and people are not answering their phones if they don’t know or
trust who is calling. The integration of CNO and SmartDial into our
platform will help enhance our capabilities with identity-based
solutions―and enable organizations to connect with consumers and
get the most out of each dial, saving time and resources.”
LiveVox customers can now more easily mitigate compliance risk,
and minimize dials, by automatically leveraging the right number,
day and time to reach the right party. In most cases, the solutions
take just two weeks to implement. These capabilities will be
available to LiveVox’s customers in the financial services,
healthcare, telecom, lead generation, and collections industries,
among others.
“Collectors that employ intelligent contact solutions position
themselves to connect with consumers faster, improve revenue
recovery and reduce compliance risk, with organizations
experiencing an average 25% increase in right party contact rates,”
said Robert McKay, senior vice president of customer identity and
risk solutions for Neustar. “The intelligence that CNO and
SmartDial provide to enable better customer contactability –
regardless of the industry – helps enhance both consumer trust and
efficiency.”
CNO helps enterprises designate verified business numbers for
all outbound calls, ensuring they are not mislabeled, tagged as
spam or blocked. SmartDial is a dialer workflow automation engine
that provides dialers with pre-loaded contact intelligence and the
best day and time for reaching specific contacts. Together, these
solutions enable better customer contactability to improve customer
experience and operational efficiencies.
For more information on Neustar’s CNO and SmartDial solutions,
please visit home.neustar/trusted-call-solutions.
For more information on LiveVox’s purpose-build contact center
solutions, please visit livevox.com.
About TransUnion (NYSE: TRU)
TransUnion is a global information and insights company that
makes trust possible in the modern economy. We do this by providing
an actionable picture of each person so they can be reliably
represented in the marketplace. As a result, businesses and
consumers can transact with confidence and achieve great things. We
call this Information for Good®. A leading presence in more than 30
countries across five continents, TransUnion provides solutions
that help create economic opportunity, great experiences, and
personal empowerment for hundreds of millions of people.
http://www.transunion.com
About Neustar
Neustar, Inc., a TransUnion company, is a leader in identity
resolution providing the data and technology that enable trusted
connections between companies and people at the moments that matter
most. Neustar offers industry-leading solutions in marketing, risk
and communications that responsibly connect data on people, devices
and locations, continuously corroborated through billions of
transactions. Learn how your company can benefit from the power of
trusted connections. https://www.home.neustar
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; St. Louis; Medellin,
Colombia; and Bangalore, India. To stay up to date with everything
LiveVox visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of LiveVox as of the date of this press release, and may
include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute LiveVox’s judgments and should be regarded as
indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to LiveVox, which may cause the
LiveVox’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in LiveVox’s
filings with the Securities and Exchange Commission (“SEC”),
including our Form 10-K filed with the SEC on March 11, 2022.
Although forward-looking statements have been made in good faith
and are based on assumptions that LiveVox believes to be
reasonable, there is no assurance that the expected results will be
achieved. LiveVox’s actual results may differ materially from the
results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
LiveVox does not undertake any obligations to update or revise the
forward-looking statements, whether as a result of new information,
future events or otherwise, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220907005589/en/
Neustar Media Rob Bitter Finn Partners for Neustar
914-471-5615 Neustar@finnpartners.com
LiveVox Media Katie Creaser LiveVoxPR@ICRInc.com
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