RESULTS January - December 2021
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Key takeaways Mr. José María Álvarez-Pallete Chairman & CEO
2021: strategic execution delivering positive results Focus on core markets Reduced exposure to Hispam T. Tech, a global digital business T. Infra, growing global infrastructure Streamlined & digital operating model • Portfolio simplification and value crystallisation; C. Rica & El Salvador sold at >7x EV/OIBDA • New operating model & CapEx optimisation (incl. fibre vehicles in Chile & Colombia) reduce capital employed (-22% y-o-y) • Higher share of debt in local currencies (28% of Group ND+leases in Latam currencies; +11 p.p. y-o-y) • Outgrowing the market with >30% revenue growth in 2021 • Increased scale; c. €1bn revenues in 2021 • Strengthened capabilities; successful M&A and best-in-class partnerships • Towers value optimised (sold at record 30.5x multiple) • Creating growth opportunities; fibre vehicles (UGG, FiBrasil) with ongoing deployment & commercialisation • Partnership with Pontegadea reinforced in submarine cables • Efficiency gains; digitalisation (80% processes); technology solutions (fibre, 5G, OpenRAN, green energy…) • Nurturing talent, embracing agile and flexible working. Social Pact for Employment signed in Spain • At the forefront of Innovation (core and open) • In-market consolidation: VMO2 in the UK, Oi mobile in Brazil expected in H1 22 • Key 5G spectrum secured in UK, Spain and Brazil. Enhanced network in Germany • Acceleration in FTTH rollout in Spain and Brazil. Gigabit upgrade in the UK completed • Digital Consumer Ecosystem in Spain and Brazil (connectivity, entertainment, home, wellness, finance) Sustainability: integral to Telefónica’s long term success 1
2021 key metrics Strengthening connectivity leadership 369.1 Accesses +3% y-o-y Incl. VMO2, ex CR World leader ex-China(1) in UBB PPs: 159.2m Own PPs 84.5m (+10% y-o-y) Sustainable growth restored y-o-y organic Smart capital allocation CapEx/Sales 14.2% 2.0% 1.4% Revenues OIBDA Sound and resilient cash generation 2,648 3,755 FCF FCF (ex-spectrum) €m FCF per share €0.66 (ex spectrum) 2021 Dividend €0.3/share Significant debt reduction €bn 26.0 Net Debt €26.2bn reduction since Jun 2016 (-26.1% y-o-y) M&A completion; strong FCF 2 Doubling Shareholders’ Equity in 2021: €22.2bn mainly on M&A transactions executed Ex-spectrum (1) Source; Analysys Mason
Revenues y-o-y org OIBDA y-o-y org Net Debt y-o-y +3.1% Sequential improvement Q4 21 highlights ✓ Simultaneous organic revenue and OIBDA y-o-y growth for the third quarter in a row • Accelerating trend in B2B organic revenue growth for 5th consecutive quarter to +5.5% y-o-y ✓ Minor FX impact in Q4 (-0.2 p.p. to OIBDA y-o-y). Spot rates imply further tailwinds ✓ Improving commercial momentum; superior connectivity P&S, outstanding digital experiences and highly efficient networks • Customer-centric mindset, enhanced customer loyalty (2.5% churn) ✓ Benchmark CapEx/Sales (ex-spectrum) at 14.2% in 2021 • Hispam at 10.1%, Spain 11.8%, Brazil 19.7% and Germany 16.5% • ~45% of CapEx (ex spectrum) allocated to NGN. Capturing growth opportunities • Promoting inclusive connectivity through efficient, wide-reaching and secure networks ✓ Delivering on ESG: 8th consecutive year in A list by CDP; 1st in Digital Inclusion Benchmark; BoD restructuring ✓ Contributing to the economy: GDP contribution of €48.9bn, impact on employment 1.2m jobs and fiscal contribution of €9.1bn +0.4% Better trends in Spain q-o-q -26.1% €11.0bn capital gains in FY 21 €1,273m All business units growing FY €3,755m Consistent growth Resilient OIBDA €26.0bn Solid FCF ex-spectrum 3 Enabling sustainable growth
FX Contained at FCF (FY: -€121m) Changes to the perimeter (VMO2, TLXS towers, Costa Rica) € (m) Q4 FY Revenues (31) (1,012) OIBDA (6) (371) 4 Capital gains (VMO2, TLXS & T. DE towers, Costa Rica, FibreCos) € (m) FY OIBDA 10,994 Net income 8,447 € (m) Q4 OIBDA (1,526) Net income (1,123) Restructuring provisions Mainly Spain € (m) Q4 FY Revenues (1,765) (3,899) OIBDA (561) (1,278) FY 21 Q4 21 € in millions Reported Reported y-o-y Organic y-o-y Reported Reported y-o-y Organic y-o-y Revenues 39,277 (8.8%) 2.0% 9,674 (11.3%) 3.1% OIBDA 21,983 62.9% 1.4% 1,363 (63.7%) 0.4% OIBDA Underlying 13,023 (10.1%) 3,226 (13.6%) Net Income 8,137 n.s. (1,198) c.s. FCF (incl. leases principal payments) 2,648 (44.8%) 1,178 (40.9%) Net Financial Debt (€bn) ex-leases 26.0 (26.1%) € (m) Q4 OIBDA & Net income (393) Impairment Peru Financial summary
2021 upgraded guidance met 2021 calendar payments Jun/21 €0.20/sh. (Voluntary Scrip) Dec/21 €0.15/sh. (Voluntary Scrip) Financial Targets 2021 Guidance FY 21 Revenues (y-o-y organic) “Stable to slight growth” (upgraded in H1 from “stabilisation”) 2.0% OIBDA (y-o-y organic) “Stable to slight growth” (upgraded in H1 from “stabilisation”) 1.4% CapEx/Sales (ex spectrum & obligations (Brazil)) Back to normalised level up to 15% 14.2% 2021 guidance Telxius Towers and T. UK deconsolidated as of 1 June and Costa Rica as of 1 August Shareholder remuneration 2021 Dividend €0.30/Share Interim Dec-21 €0.15/sh. (Voluntary Scrip) Final Jun-22 €0.15/sh. (Voluntary Scrip) 2.41% treasury stock to be cancelled 5
• Reducing our carbon footprint (SDG #7, #12, #13) o -70% in our carbon emissions; -27% value chain emissions o More long-term renewable electricity agreements o 1.4k COs closed in Spain, saving total of 1k GWh o Completed 3G switch-off in Germany, equal to energy savings of 60 GWh p.a. o Launched ‘Telefónica Forest’ project in Spain, 1st nature- based CO2 absorption initiative • Empowering our customers to decarbonise (SDG #11, #12): o Eco Rating (B2C) scheme now available in main markets, informing consumers on the environmental impact of >150 smartphones o Eco Smart (B2B) label now in Brazil (already in Spain), enabling B2B customers to identify the environmental benefits of digital products Included on CDP A-List for 8th consecutive year “E”: ENVIRONMENTAL; BUILDING A GREENER FUTURE • Driving connectivity (SDG #9) o 2.4m people (13.5k communities) connected in Peru via “Internet For All” project o 15.6m PPs with gigabit BB in UK • Global Innovation & Talent Hub; cutting-edge technology centre of excellence and training (SDG #4, #8, #9) • Regional entrepreneurial platform in Latam to scale up 600 start-ups (SDG #9, #8) • More inclusive workplaces o Vivo and T. Tech committed to recruit more individuals with disabilities (#SDG 10) o TEF, Vivo, O2 DE included in the Bloomberg Gender-Equality Index (SDG #4, #8) #1 worldwide in Digital Inclusion, according to the World Benchmarking Alliance “S”: SOCIAL; HELPING SOCIETY TO THRIVE • Restructured BoD and Committees; reduced to 15 members, 9 independent and female representation increased to 33% (SDG #5, #16) • Updated privacy & security centres across all local brand websites (SDG #16) • 100% of suppliers comply with our sustainability standards (SDG #8, #17) • Commitment to sustainability-linked financing: >€10bn (all SDGs in graph) #1 in ICT sector in Ranking Digital Rights “G”: GOVERNANCE; LEADING BY EXAMPLE ESG initiatives aligned with UN SDGs 6
ESG leaders with well-defined targets Climate change and energy Circular economy Decarbonising the economy Digital Inclusion Gender equality • Become a zero waste company by 2030 • Increase reuse of customer equipment (e.g., routers) to 90% by 2024 • 100% of branded equipment to include ecodesign criteria by 2025 • 12m CO2t avoided emissions by customers annually by 2025 (via digital services) • 50% of the B2B portfolio verified as sustainable by 2024 • Top 5 in Digital Inclusion Benchmark • Expand connectivity: 90-97% rural coverage in main markets by 2024 • Increase digital skills: commitment to train >100k people p.a. in digital skills • Zero unadjusted pay gap by 2050. Zero adjusted pay gap by 2024 • Parity (<60% and >40% of each gender) in top governing boards by 2030 • 33% female executives by 2024. Parity by 2030 • Net zero (Scopes 1 & 2) by 2025 in key markets and across whole footprint by 2040, including the value chain • Energy efficiency: reduce energy consumption per traffic unit (MWh/PB) by 90% in 2025 (vs. 2015) • 100% renewable: by 2030 all electricity used globally will be from renewable sources 7
FY & Q4 21 Results Mr. Ángel Vilá COO
€90.4 Revenues Organic Spain | Customer-centric model leads to high cash conversion Key financials Key KPIs 0.5% (3.4%) 0.1% (5.3%) ● Record NPS (36%) and widened GAP vs competitors ● Solid convergent KPIs • ARPU +0.9% q-o-q; Churn -0.3 p.p. y-o-y • Strong growth in digital services ● Reinforced positioning across segments • “La Liga” rights acquisition; 7% deflation (22-27) • “Fusión Digital Pymes“ launch to foster digitalisation ● Price upgrade effective in Q1 22 ● Long-term green energy agreement signed, fixed price for 10 years ● FibreCo focused on lower density areas targeting >5m PPs ● Sustained y-o-y revenue growth • Strong handset (+75.3% y-o-y) and record IT sales in Q4 21 ● Superior profitability, proven execution of efficiency plan • Efficiencies (commercial savings, network & IT…) offset energy hike • Redundancy plan (€1.4bn provision in Q4; ~€200m run-rate savings from 2023) ● Benchmark in CapEx intensity and cash generation • 81% 5G coverage; 26.9m PPs with FTTH (+1.7m in FY 21) Key milestones Financial highlights OIBDA Net adds (k) Contract FBB 9 (15) (46) 16 1 (39) TV 1.4% Conv. ARPU H2 > H1 Conv. Churn Best since Q2 17 38.7% 26.9% OIBDA Margin OIBDA-CapEx/ Revenues 11.8% CapEx/Revenues 8 Q4 21 FY 21 Q3 21 Q4 21
415 518 (7.5%) 1.6% (2.2%) 3.1% 4.0% Key financials Net additions (k) ARPU y-o-y Operational KPIs Revenues OIBDA Key milestones Financial highlights Mobile contract ● Strong commercial momentum; driven by O2 free portfolio and network parity ● 5G network now covering ~30% of population, switched-off 3G ● Reduced Scope 1 + 2 emissions by 97% since 2015 ● Continued revenue growth; driven by ongoing mobile expansion ● Q4 21 OIBDA performance impacted by • COVID-19 related phasing of marketing spend to enhance commercial momentum and brand perception • Technology transformation including 3G switch-off ● Passed CapEx peak in FY21, +17.3% y-o-y; Capex/Sales 16.5% OIBDA-CapEx O2 contract ARPU O2 contract churn stable y-o-y Q4: 1.0% 0.9% 0.7% 31.2% 14.7% y-o-y organic Margin Germany | Strong FY 21 growth momentum Q4 21 FY 21 30.6% Q3 21 Q4 21 9
Accesses, m (y-o-y) 56.0 42.2 15.9 5.6 Total mobile Mobile Contract +7% +2% y-o-y proforma organic(1) ● Strong commercial momentum, total base 56.0m +5% y-o-y ● Completed Gigabit network upgrade, largest contributor to Government gigabit target ● 5G in >300 towns & cities; targeting 50% pop coverage in 2023 ● FTTP upgrade pilots underway, cost expectations as forecast ● FibreCo JV discussions underway, targeting up to 7m greenfield PPs Revenues OIBDA O2 contract churn 0.9% in Q4 OIBDA-CapEx Margin (0.7%) (1.2%) (1.1%) 2.0% 32.4% 34.7% (7.2%) 10.5% UK | Extending network leadership and commercial strength Key financials Operational KPIs Key Milestones Financial highlights Q4 21 FY 21 +3% +5% FBBTotal Premises Passed 15.6m (1) Organic OIBDA and OIBDA margin y-o-y calculated in line with Telefonica criteria ● Revenue stabilising • Mobile improved q-o-q due to flagship handset launches • Fixed decline q-o-q due to B2B wholesale phasing ● FY 21 OIBDA growth • H2 21 costs starting to normalise to post COVID-19 levels • Increased investment in growth drivers ● FY 21 CapEx +11.3% y-o-y > NGN investments in Lightning & 5G ● 2022 Outlook: mid-single-digit growth in proforma transaction adjusted EBITDA (before CTC), supported by improved top-line growth and the delivery of synergies. ● 2022 cash distribution to shareholders anticipated to be £1.6bn 10
y-o-y organic ● Differential assets allow to maintain a clear leadership • 33.1% MS in mobile; 37.0% MS in postpaid ● Going beyond traditional telco; creating a digital ecosystem ● Efficient transformation to FTTH • Cheaper organic expansion: deployment cost -60% in 2 years • Alternative strategies improving CapEx allocation • 1.2m new FTTH connections in FY 21 (24% up-take) • Target to reach 30% up take in 2024 with 29m PPs 2.2% 3.0%2.8% 1.7% Revenue OIBDA 45.4% 25.7% OIBDA Margin OIBDA-CapEx/ Revenues ● Service revenue kept its growth trend • MSR +3.1% on larger accesses base and progressive tariff update • Fixed revenues: continued positive trend (+0.8%) ● Growth & transformation CapEx 87% of total (> fibre; < legacy) ● Vivo’s ESG initiatives continue to evolve • Inaugurated its first biogas facility • Ranked as the top telco in Latam within the DJ Sustainability Index • Oi mobile deal approvals obtained. Closing H1 22E Key financials Operational KPIs Key milestones Hedging inflation, macro concerns abating FY 21 Brazil | OIBDA growth offsets cost inflation Q3 21 Q4 21 Contract FTTH IPTVTotal 4% 8% 36% 3% Accesses (y-o-y) (0.1 p.p.) Organic y-o-y (1.8 p.p.) 11
Tech | Accelerating our sustainable fastest-growing business T. Tech revenue Scaled and enhanced capabilities ● Revenue growth mostly organic and enhanced via M&A ● Superior assets, best-in-class partners, cross-selling advantage ● Strong performance in 2022 anticipated by current funnel ● Industry recognition • Palo Alto - Best EMEA Provider; Transforma - Top 3 CSP IoT Peer Benchmarking ; GlobalData -Leader in Global Industrial IoT Services ● Enhanced SMB offer in Spain and Hispam • ”Fusion Digital“ in Spain (easing access to ERF financing) ● Microsoft agreement on hybrid cloud for PA ● CyberArk teaming on Identity Security Managed Services ● Strong momentum in Connected Cars, Big Data, Industry 4.0 and Utilities ● IoT connectivity revenue: +19% y-o-y in FY 21 ● Reinforces positioning in Spain by delivering IoT connectivity services direct to customers (B2B) 346 944 €m; y-o-y 33.6% 50.3% T. IoT & Big Data TechT. Cloud & Cyber Tech FY 21Q4 21 #NAVANTIA #CANAL ISABEL II #ALD AUTOMOTIVE Cybersecurity with the Ministry of Defense in Spain Smart Water Solution NB-IoT network Smart Mobility + Geotab Proactive car maintenance Improving sustainability and safety Reduce wastage, optimise consumption and sustainability 12 #CONSORCIO VALENCIA 2007 Cybersecurity World's first Cybersecurity Living Lab for navigation
Infra | Growth and optionality ahead • 50% CDPQ / 50% TEF (25% T. Infra / 25% T.BR) • Closing after approvals in Jul-21 ▪ 1st add-on acquisition Aug-21 • Execution on track ▪ 2.0m PPs deployed in FY 21 ▪ 550m BRL in debentures to accelerate rollout • Target >6.0m PPs in 4yrs ▪ 1.6m brownfield PPs ▪ EV/OIBDA PF 16.5x FiBrasil • 60% KKR/ 40% TEF (40% T.CHL) • Accelerated deployment & connections ▪ c.1m additional PPs deployed in FY 21 ▪ T. Chile recovered FBB leadership after 5yrs • Target: 3.5m PPs by 22E ▪ 2m brownfield PPs ▪ EV/OIBDA 18.4x ON*NET Fibra • 50% Allianz / 50% TEF (40% T. Infra / 10% T.DE) • Accelerated rollout & comm. ▪ Signed MoUs representing >170k PPs (up c.70% q-o-q) ▪ Launched in 6 “Länders” ▪ 1st customer connected in June (record time 4 months) ▪ 2 additional ISPs already selling (in addition to O2) • €1.65bn financing raised securing liquidity needs >3yrs • Target: >2m PPs in 6yrs ▪ c.50,000 km fibre UGG • 60% KKR/ 40% TEF (40% T.COL) • Closing after approvals in Jan-22 • Target: c.4.3m PPs in 3yrs ▪ c.1.2m brownfield PPs ▪ EV/OIBDA PF c.20x ▪ ND reduction TEF c.€0.2bn InfraCo Further growth & optionality ahead Fibre ▪ 55.8m owned FTTH PPs Mobile Sites CTIL 15.9k Group (ex-UK) 27.0k Telxius Subsea Cable ▪ 94k km of subsea cables ▪ 13 submarine cable systems ▪ Agreed new ownership: T. Infra 70%, Pontegadea 30% Data Centres Nabiax (20% T. Infra; post execution of 2nd closing 2022E) 14 DCs (39 MWs) 13 ▪ 50%/50% JV up to 7m greenfield PPs ▪ 55%/45% JV; >5m PPs focused in lower density areas
FY & Q4 21 Results Ms. Laura Abasolo CFCO & Head of T. Hispam
● Commercial momentum intact • Outstanding performance in contract along 2021 • 1.8m net adds, 2.2% churn under control (despite competition) • Accelerating FTTH deployment efficiently • 12.3m FTTH PPs (+2.4m in FY21 vs. 1.2m in FY 20) • 82% of 2021 deployment through third parties ● NPS improvement in the region; leading in most countries ● FY 21 Revenues & OIBDA y-o-y growth in reported terms (+5.5%; +73.5%) ● Focus on OIBDA-CapEx growth (+2.0% FY 21 organic) ● Reduced capital employed (FY 21: -22% y-o-y) • 10% CapEx/sales in FY 21 (vs. 14.4% in FY 19) • Efficient infrastructure, legacy shutdown y-o-y organic 6.0% 11.6% 6.2% 4.0% Service Revenue OIBDA 2.0% OIBDA-CapEx Hispam | Growing profitably in value Key financials Key milestones Solid financial performance FY 21Q3 21 Q4 21 Operational KPIs Contract FTTH IPTVTotal 2% 8% 25% 58% Accesses (y-o-y) ● Launch of social services & initiatives in most countries • CIV-LAC launch (Allianz with IDB), a regional entrepreneurial platform which will scale up around 600 startups with large and medium-sized companies from Spain and Latam • Scotiabank Colpatria granted T. Colombia a new sustainable credit line for c. USD 24.5m for environmental and social impact projects 14
€m Net Financial Debt Key MetricsSources of long-term financing (2021 & 2022 YTD) (€bn) 1,460 Dec-20 FCF Pre-retirement commitments Dec-21 FX & Others Net financial investments ND/OIBDAaL 2.79x Shareholder remun. (incl. hybrid coupons) 35,228 (2,648) 844 65 549 Hybrids €34.1bn incl. IFRS-16 Leases 1.8 12.8 5.5 0.2 2.0 1.7 0.6 0.2 0.8 0.1 Sustainability Financing (Hybrid) Suatainability linked RCF Sustainability Linked Loans ColTel Green Bonds JV VMed O2UK Telefonica and Allianz JV financing CTIL Loan Bank Financing Financing at Subsidiaries Debentures FiBrasil * Total 1 st Sustainability hybrid in the telecom sector CLP 148.000m Bank financing, CLP 90.000m and $500m bond issuances at T. Chile Significant debt reduction on strong FCF and inorganic measures ND/OIBDAaL 2.59x -€9.2bn 26,032 13.63 yrs Avg. debt life 3.86% Interest payment cost (ex lease interests) €24.6bn Liquidity position Current liquidity exceeds maturities beyond 2024 (9,466) * Telefônica Brasil S.A, Telefónica Infra, S.L.U., and Caisse de dépôt et placement du Québec JV in Brazil €9.4bn Total ESG Financing Post closing1 €26.3bn 1. Includes net proceeds from the sale of El Salvador, creation of Colombia fibre vehicle, the recovery of Telxius tax payments in advance, including the acquisition of Geprom and Oi, and after increasing the stake in Telxius submarine cable 15
Conclusion Mr. José María Álvarez-Pallete Chairman & CEO
2022 guidance organic y-o-y and including 50% of the JV in 2022 and 2021 2021 stable and sustainable dividend 2022 DIVIDEND €0.30/SHARE Interim Dec-22 €0.15/sh. (cash) Final Jun-23 €0.15/sh. (cash) 2022 calendar payments Jun/22 €0.15/sh.; voluntary scrip Dec/22 €0.15/sh.; cash SUSTAINABLE VALUE CREATION, IMPROVED ROCE Transforming networks Ramping-up digitalisation Consistent growth, efficiencies, good cash conversion Disciplined capital allocation ESG excellence 2.41% treasury stock to be cancelled Financial Targets 2021 Base 2022 Revenues €42,452m “Low single digit growth” OIBDA €14,127m “Low single digit growth” CapEx/Sales (ex spectrum) 14.7% Up to 15% 2022 outlook |Driving returns through growth Shareholder remuneration 16
2021; successful delivery of strategic priorities • Structure simplification through the sale of Telxius towers, Costa Rica and El Salvador, with significant debt reduction • Stronger portfolio; VMO2 JV in UK, Oi acquisition in Brazil (close H1 22E), T. Hispam’s new management model • Clear drive towards fibre through own deployment and creation of fibre vehicles (including greenfield in UK and lower density areas in Spain) • Accelerating growth in T. Tech with organic and inorganic initiatives aimed at reinforcing capabilities • Delivering efficiencies across the board; focus on digitalisation and consumer digital ecosystem 2021 guidance achieved Best-in class CapEx to Sales ratio; enhanced UBB experience (FTTH & 5G) • Promoting inclusive connectivity through efficient, wide-reaching and secure networks Positive trend maintained in Q4 21 • Consistent top line and OIBDA growth • Strong free cash flow, improving q-o-q trend Strong outlook for 2022 • Good momentum into 2022; well positioned in markets leverage leadership position and competitive advantages • Continued focus growth and returns Return to value accretive growth 17
Telefónica’s management will host a webcast on 24th February at 10:00 AM (CET), 9:00 AM (GMT), and 4:00 AM (EST) Participants from Telefónica: José María Álvarez-Pallete (Chairman & CEO), Ángel Vilá (COO), Laura Abasolo (CFCO & Head T. Hispam), Eduardo Navarro (Chief Corporate Affairs & Sustainability Officer) and Adrián Zunzunegui (Global Director of Investor Relations). • To access the webcast: click here • The webcast replay will be available on Telefónica IR’s website after the event • To participate in the Q&A session, please register using the following link to receive the dial in and PIN details. click here. Webcast Q&A Session Results presentation and Q&A Session
For further information, please contact: Investor Relations Adrián Zunzunegui (adrian.zunzunegui@telefonica.com) Isabel Beltrán (i.beltran@telefonica.com) Torsten Achtmann (torsten.achtmann@telefonica.com) Tel. +34 91 482 87 00 ir@telefonica.com www.telefonica.com/investors FOLLOW US: