More than 2,000 Customer Service Teams Now Run on PagerDuty
19 September 2022 - 10:21PM
Business Wire
Digital Operations Leader is Setting New
Standard for Customer Service and Developer Collaboration with
Customer Service Incident Management and Integrated Service Cloud
Experience
PagerDuty (NYSE: PD), the leader in digital operations
management, continues to expand its product line designed
specifically for customer service teams. More than 2,000 customer
service teams are using PagerDuty’s platform globally. The company
launched a specific solution for customer service teams,
PagerDuty’s Customer Service Operations (CSOps) solution two years
ago, which breaks down the walls between service agents and
development teams, improving time to resolution and powering better
customer experience.
The PagerDuty Application for Service Cloud provides an
integrated and native experience for customer service teams using
Salesforce. It integrates PagerDuty’s real-time customer service
operations solution with Salesforce Service Cloud and builds on
PagerDuty’s existing integration with Slack, including Slack-first
intelligent swarming for Customer Service teams. The application
gives teams the power to immediately drive action, engaging with
experts across the organization to speed up resolution time and
improve customer satisfaction.
“PagerDuty is essential infrastructure for modern businesses
seeking to be proactive and preventative – we offer an intelligent
platform for action as customer expectations continue to rise and
businesses look to operate efficiently,” says Jonathan Rende,
PagerDuty’s Senior Vice President of Products. “Our CSOps solution
centralizes customer, engineering, and ticketing data into a single
platform, empowering customer-facing agents to proactively own the
entirety of the customer response lifecycle. Seconds matter, and
customer experience is the difference between a loyal base, and
lost revenue.”
Across the enterprise, the PagerDuty Operations Cloud empowers
resource-strapped teams to respond proactively to digital
operations issues affecting their business. The CSOps solution,
which lives within the PagerDuty Operations Cloud platform, is
purpose-built for customer service organizations, providing the
ability to escalate customer impacting issues across the
organization, and when combined with PagerDuty’s powerful AIOps and
process automation solutions, it can to help identify, diagnose,
and even proactively remediate issues impacting customers to
minimize any impact or lost revenue.
“For our largest customers, even a minute of application
downtime can result in hundreds of thousands of dollars of business
impact,” said Michael Nguyen, Global Support Senior Manager at
Guidewire Software. “PagerDuty helps enable all the operational
teams at Guidewire to quickly mobilize. Seconds matter, and there
is no faster way to get our teams engaged on an issue than
PagerDuty. PagerDuty’s flexibility and its integrations bring
together the right set of internal teams on any issue.”
Come See @PagerDuty live at Dreamforce 2022 to learn more about
our CSOps solution - join the Operations Cloud revolution! You can
find us on the Campground at Booth 1541 or in the Service Lodge in
Moscone South.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations
management. In an always-on world, organizations of all sizes trust
PagerDuty to help them deliver a better digital experience to their
customers, every time. Teams use PagerDuty to identify issues and
opportunities in real time and bring together the right people to
fix problems faster and prevent them in the future. Notable
customers include Cisco, DocuSign, Doordash, Electronic Arts,
Genentech, Shopify, Zoom and more. To learn more and try PagerDuty
for free, visit www.pagerduty.com. Follow our blog and connect with
us on Twitter, LinkedIn, YouTube and Facebook. We’re also hiring.
Visit https://www.pagerduty.com/careers/ to learn more.
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version on businesswire.com: https://www.businesswire.com/news/home/20220919005334/en/
Claude Shy III media@pagerduty.com SOURCE PagerDuty
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