Iconic restaurant chain selects Oracle MICROS
Simphony Point of Sale and Payment Cloud Service to streamline its
operations while better serving diners
AUSTIN,
Texas, Jan. 18, 2023 /PRNewswire/ -- American
restaurant brand Big Boy Restaurant Group, LLC, founded in 1936,
has ordered up Oracle to modernize its systems and support its
legacy of great customer service. With MICROS Simphony Cloud Point
of Sale (POS) and Oracle Payment Cloud Service, the chain will
be able to streamline its ordering and payment processing across
the entire system, while also better using data to manage inventory
and new opportunities such as ghost kitchens.
Big Boy Restaurant Group, LLC, orders up
Oracle MICROS Simphony POS and Payment Cloud Service to better
serve diners.
"As our brand continues to evolve, we needed an enterprise-grade
solution that could meet our changing demands and become our
forever POS," said Matthew Gilmour,
Director of Information Technology at Big Boy Restaurant Group,
LLC. "For us, one of the key benefits of Oracle Payment Cloud is
its ability to help reduce credit card processing rates. By
leveraging the latest technologies and industry-leading security
measures, Oracle Payment Cloud enables us to process transactions
more efficiently and securely, which will ultimately lead to lower
fees and increased savings. Oracle made the entire process from
sales to implementation a seamless and effortless experience."
Cloud on the menu
Home to the original Big Boy Burger, Slim Jim, and its Classic
Blockbuster Breakfast, Big Boy has been a mainstay in American
history for 86 years. Big Boy restaurants and its iconic mascot
have been featured in everything from a Stan Lee-authored comic book to films such as
Heat and Austin Powers:
International Man of Mystery.
With Oracle, the brand will be able to continue to modernize its
operations and customer service while preparing for the future. For
example, Big Boy plans to leverage the comprehensive analytics and
reporting and mobile order entry, table management, smart cash, and
real-time inventory management capabilities in Oracle's restaurant
commerce platform to increase efficiency across it business
and reduce waste. And with the addition of Payment Cloud Service,
the brand can offer diners a range of order and payment
options, including contactless and mobile, at a fraction of the
costs of traditional payment processing. Combined, these
capabilities make for a more efficient, flexible, and convenient
guest experience, increasing customer and staff satisfaction levels
across Big Boy's restaurant footprint.
Big Boy's also plans to leverage the platform's open API and
partner integrations to support its delivery and marketing efforts.
By leveraging these solutions, Big Boy can increase sales by
effectively promoting its brand and offerings, as well as simplify
the third-party ordering and fulfillment process across delivery
services such as DoorDash and GrubHub. Future integration plans
include considering drive-thru, self-checkout kiosks, and QR code
ordering. Oracle's kitchen displays with priority ordering not only
streamline operations for Big Boy's ghost kitchens, but also
provide a valuable revenue boost by enabling efficient fulfillment
of orders for multiple brands.
"Big Boy is a mainstay in American culture that continues to
evolve its operations to meet today's requirements, while
maintaining that familiar menu and feel its diners have relied upon
for decades," said Simon de Montfort
Walker, Senior Vice President and General Manager of Oracle
Food and Beverage. "Oracle's technology can help them reduce cost
and complexity, while giving its kitchen and front of the house
staff modern technology to do their jobs more efficiently, and
customers the modern ordering and payment options they expect."
Visit Oracle Food and Beverage and Oracle Payments Cloud
Service to learn more.
About Oracle Food & Beverage
Oracle Food and
Beverage, formerly MICROS, brings 45 years of experience in
providing software and hardware solutions to restaurants, bars,
pubs, clubs, coffee shops, cafes, stadiums, and theme parks.
Thousands of operators, both large and small, around the world are
using Oracle technology to deliver exceptional guest experiences,
maximize sales, and reduce running costs.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please visit
us at www.oracle.com.
Trademarks
Oracle, Java, and MySQL are registered
trademarks of Oracle Corporation. Big Boy and Slim Jim are
registered trademarks of Big Boy Restaurant Group, LLC.
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SOURCE Oracle