Ooma Adds Advanced Call Flow Capabilities to Ooma Office, Empowering Businesses of All Sizes To Improve Their Customer and Employee Experience
01 November 2022 - 01:00PM
Business Wire
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced that it has added advanced call flow
capabilities to the Ooma Office business communications service,
empowering businesses of all sizes to improve their customer and
employee experience.
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the full release here:
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Ooma today announced new call flow
features for its Ooma Office business phone service, including Call
Queue Agent Log In/Log Out, which increases the accuracy of the
manager's dashboard in tracking agent availability and
productivity. (Graphic: Business Wire)
Ooma Office Pro Plus, the top service plan, now offers five new
capabilities:
- Call Queue Agent Log In/Log Out. Agents assigned to
answer phones in a call queue can log in and log out of that queue
using the Ooma Office desktop app, giving them more control over
their availability and enabling managers to have more accurate
insight into staffing levels.
- Shared Voicemail Boxes. A ring group, such as a sales or
service team, now has a dedicated voicemail box that can be
accessed by everyone on the team, improving response time in
comparison to voicemails going to just one member of the team.
- Virtual Receptionist Scheduling. Admins can create up to
five routing rules for Virtual Receptionists, each with its own
custom audio greeting, call selection menu and actions, and time of
day and day of week schedules, to accommodate the needs of a
business that wants calls to be handled differently depending on
the time of day or day of the week.
- Transfer Calls to External Lines. Virtual Receptionists
and Ring Groups can now be programmed to send calls to an external
number outside the business, such as an insurance agent moving
customer claim calls to a corporate call center or a towing service
connecting after-hours callers to a manager’s mobile phone.
- Microsoft Dynamics 365 Integration. Sales and support
teams who operate inside Dynamics 365 no longer need to leave the
CRM platform to place or receive calls. Also, customer data
automatically pops up for incoming calls and Dynamics 365
automatically creates tasks for each call.
Ooma Office (https://www.ooma.com/small-business-phone-systems/)
is designed to meet the communications needs of small and mid-sized
businesses through a curated set of features. The service is
offered in three plans:
- Ooma Office Essentials at $19.95 per user per month
- Ooma Office Pro at $24.95 per user per month
- Ooma Office Pro Plus at $29.95 per user per month
(Prices are exclusive of applicable taxes and fees)
In addition to all the features of Ooma Office Essentials and
Ooma Office Pro, Ooma Office Pro Plus
(www.ooma.com/office/pro-plus/) provides the new advanced call flow
capabilities on top of existing features that include Call
Queueing, Hot Desking and Salesforce Integration.
“These powerful new call flow capabilities create a better
employee and customer experience by optimizing call center
staffing, driving quicker responses to voice messages, expanding
virtual receptionist options during both business and
after-business hours, and supporting one of the most popular CRM
tools,” said Dennis Peng, vice president of product management at
Ooma. “And we aren’t done! Our engineering and product teams are
hard at work on additional features we will be adding to Ooma
Office Pro Plus in the months ahead.”
To learn more about Ooma Office, go to
https://www.ooma.com/small-business-phone-systems/.
About Ooma, Inc.
Ooma (NYSE: OOMA) creates powerful connected experiences for
businesses and consumers, delivered from its smart cloud-based SaaS
platform. For businesses of all sizes, Ooma provides advanced voice
and collaboration features including messaging, intelligent virtual
attendants, and video conferencing to help them run more
efficiently. For consumers, Ooma’s residential phone service
provides PureVoice HD voice quality, advanced functionality and
integration with mobile devices. Learn more at www.ooma.com or
www.ooma.ca in Canada.
Forward-Looking Statements
This release includes “forward-looking statements” within the
meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Securities Exchange Act of 1934, as amended.
Statements in this press release that are not statements of
historical or current fact constitute “forward-looking statements.”
The forward-looking statements contained in this press release
include, without limitation, statements related to the
functionality, features and performance of Ooma Office Pro Plus.
Such forward-looking statements involve known and unknown risks,
uncertainties and other unknown factors that could cause the actual
results to be materially different from any future results
expressed or implied by such forward-looking statements. The
forward-looking statements contained herein are also subject
generally to other risks and uncertainties that are described from
time to time in Ooma’s filings with the Securities and Exchange
Commission, including under Item 1A, “Risk Factors” in the
Company’s Annual Report on Form 10-K for the fiscal year ended
January 31, 2022 filed on April 8, 2022, and in its subsequent
reports on Forms 10-Q and 8-K. Investors are cautioned not to place
undue reliance on such forward-looking statements, which speak only
as of the date they are made. Ooma undertakes no obligation to
publicly update or revise any forward-looking statement, whether as
a result of new information, future events or otherwise.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20221101005491/en/
MEDIA CONTACT: Mike Langberg at Ooma press@ooma.com
650-566-6693
INVESTOR CONTACT: Matt Robison at Ooma ir@ooma.com
650-300-1480
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