H&R Block Continues to Elevate Client Experience and Transformation with the Addition of Two New Vice Presidents
21 September 2022 - 3:17PM
H&R Block (NYSE: HRB) has named two new vice presidents to
further accelerate client experience and the company’s long-term
growth and transformation strategy. Chris Linderwell has been named
Vice President of Consumer Tax Products, and Mike Halvorsen is the
company’s new Vice President of Client Experience.
The Block Horizons 2025 company growth and transformation
strategy is built to continually evolve and meet the needs of
customers, communities, associates and shareholders. The strategy
focuses on expanded small business services, expert tax solutions
for all filers’ needs and financial options that ease consumers’
burden and provide financial confidence.
Chris Linderwell, Vice President of Consumer Tax
ProductsLinderwell will oversee all consumer tax products,
including the Do-It-Yourself tax product portfolio, Second Look®,
Peace of Mind®, Tax Identity Shield® and more. Before joining
H&R Block, he was Associate Vice President of Digital Product
Management at Victoria's Secret, where he elevated the customer
experience through digital transformation initiatives and
commercial successes. Prior to that, he held digital and customer
analytics positions and was the Director of Digital Analytics &
Optimization at Publicis Sapient. Linderwell holds bachelor's and
master's degrees in accountancy from Case Western Reserve
University.
"Leading our Global Consumer Tax Products team, Chris will help
us meet our transformation strategy goals," said Heather Watts,
Senior Vice President of Consumer Tax Products and Support, H&R
Block. "His strong data background and technical expertise will
help improve the products we offer and accelerate how we transform
our tax experiences and ancillary services for our clients."
Mike Halvorsen, Vice President of Client
ExperienceMike Halvorsen will lead the company's customer
experience function. Before joining the company, Halvorsen was Vice
President of User Experience & Digital Operations at Kohl’s,
where he led digital merchandising, product management, digital
development and the omnichannel customer experience. Prior to
Kohl’s, he worked in marketing and operations at NFC Consulting
Group. Halvorsen holds a bachelor's degree in journalism and mass
communications from the University of Wisconsin-Milwaukee.
"Great brands are built on providing world class customer
experiences," said Jill Cress, Chief Marketing and Experience
Officer, H&R Block. "I look forward to the leadership Mike will
bring to H&R Block as we continue to enhance the many ways
clients can interact with our products and services."
About H&R Block
H&R Block, Inc. (NYSE: HRB) provides help and inspires
confidence in its clients and communities everywhere through global
tax preparation services, financial products,
and small-business solutions. The company blends digital
innovation with human expertise and care as it helps people get the
best outcome at tax time and also be better with money using its
mobile banking app, Spruce. Through Block
Advisors and Wave, the company helps small-business
owners thrive with innovative products like Wave Money, a
mobile-first, small-business bank account and bookkeeping solution,
that manages bookkeeping automatically. For more information,
visit H&R Block News or
follow @HRBlockNews on Twitter.
For Further Information
Investor Relations:
Michaella Gallina, (816) 854-3022, michaella.gallina@hrblock.com
Jordyn Eskijian, (816) 854-5674, jordyn.eskijian@hrblock.com
Media Relations:
Angela Davied, (816) 854-5798, angela.davied@hrblock.com
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