ATLANTA, Jan. 12,
2023 /PRNewswire/ -- The Home Depot® is rolling
out a new, homegrown app developed to help store associates
prioritize tasks more effectively. The app, dubbed Sidekick, is a
new addition to hdPhones, The Home Depot's mobile devices dedicated
to improving the associate and customer experience.
Powered by machine learning (ML), the app guides associates to
prioritize the highest demand product, which shelf to restock, and
the location of the excess product on overhead shelves. Sidekick
saves time and increases productivity for associates by:
- Leveraging a cloud-enabled ML algorithm to determine which
tasks are actionable and when they should be completed
- Utilizing machine vision to detect and fill out-of-stock
products, as well as to locate products in stores
- Alerting specific associates which tasks need to be completed
first via a common tasking engine
- Showcasing where and how to complete a task in a dashboard with
associate and manager views
- Integrating with other platforms to ensure all data and task
prioritization is up-to-date and aligned with broader business
needs
"The first step to customer service is being in stock with the
right product that's easy to locate," says Muzammil Akram, vice president for store
technology of The Home Depot. "Equipping our associates with
innovative technology is one key factor in delivering on that
initiative. Sidekick is the perfect addition to hdPhones because it
utilizes a data-driven approach to help our associates prioritize
which tasks will benefit our customers the most."
The Sidekick release closely follows the launch of hdPhones, a
customer service-driven device developed in collaboration with
Zebra Technologies, HPE and Aruba,
a Hewlett Packard Enterprise Company. With the widespread rollout
of hdPhones, The Home Depot became the largest user of the latest
generation of Zebra devices. Since the launch, The Home Depot has
rolled out more than 99,000 devices, removing friction from the
home improvement retail experience across all U.S. stores.
While hdPhones empower Home Depot associates, The Home Depot
mobile app allows customers to quickly and easily locate products
on their own within any store, find out how many are available,
look up product reviews and DIY tips, and much more.
The Home Depot has already installed Sidekick in more than 600
stores and plans to expand deployment to all U.S. stores by the end
of the 2022 fiscal year.
ABOUT THE HOME DEPOT
The Home Depot is the world's largest home improvement specialty
retailer. At the end of the third quarter of fiscal year 2022, the
company operated a total of 2,319 retail stores in all 50 states,
the District of Columbia,
Puerto Rico, the U.S. Virgin Islands, Guam, 10 Canadian provinces and Mexico. The company employs approximately
500,000 associates. The Home Depot's stock is traded on the New
York Stock Exchange (NYSE: HD) and is included in the Dow Jones
industrial average and Standard & Poor's 500 index. The Home
Depot is #17 on the 2022 Fortune 500.
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SOURCE The Home Depot