Discover Bank Ranks Highest in Customer Satisfaction With Checking Accounts for Direct Retail Banks by J.D. Power
12 Mai 2022 - 6:38PM
Business Wire
The Discover Bank checking account tied for first place in
customer satisfaction with a score of 715, according to the J.D.
Power 2022 U.S. Direct Banking Satisfaction Study. Additionally,
Discover’s Online Savings Account ranked second with a score of
717.
“For years we have been launching enhancements and new features
for our deposits customers, including the introduction of no fees
in 2019 and the recent relaunch of Cashback Debit checking, with
cashback rewards and early access to paychecks,” said Ram
Subramanian, vice president of Deposits at Discover. “These updates
have helped us build industry-leading banking products that help
customers better manage, move and save their money.”
Discover Bank ranked best for overall checking satisfaction,
helping customers grow their money, manage their accounts through
the Discover mobile app and providing the highest customer
experience to its customers. The Discover Online Savings Account
performed well in the account management factor through the mobile
app and through the website.
Discover’s deposit products offer customers:
- No fees on any account1 - 1% cash back on
up to $3,000 in debit card purchases each month with the Discover
Cashback Debit checking account2 - The ability to get paid up to
two days early with direct deposits on checking, savings (excluding
IRA savings) and money market accounts3 - Online Savings Accounts
that earn interest over 5x the National Savings Average 4
The U.S. Direct Banking Satisfaction Study, now in its sixth
year, was redesigned for 2022. The study measures overall
satisfaction with direct bank and neobank checking and/or
savings/money market products based on seven factors (in
alphabetical order): customer service; ease of moving money; helps
grow money; level of trust; managing account via mobile app;
managing account via website; and reduce banking fees. The study
defines direct banks as online/branchless institutions with federal
banking charters, with either the Federal Reserve Board, the Office
of the Comptroller of the Currency (OCC) or the Federal Deposit
Insurance Corporation (FDIC) as their primary regulator.
For more information on Discover accounts visit:
https://www.discover.com/online-banking
About Discover
Discover Financial Services (NYSE: DFS) is a digital banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
loans, checking and savings accounts and certificates of deposit
through its banking business. It operates the Discover Global
Network comprised of Discover Network, with millions of merchants
and cash access locations; PULSE, one of the nation's leading
ATM/debit networks; and Diners Club International, a global
payments network with acceptance around the world. For more
information, visit www.discover.com/company.
1.
Outgoing wire transfers are subject to a
service charge. You may be charged a fee by a non-Discover ATM if
it is not part of the 60,000+ ATMs in our no-fee network.
2.
ATM transactions, the purchase of money
orders or other cash equivalents, cash over portions of
point-of-sale transactions, Peer-to-Peer (P2P) payments (such as
Apple Pay Cash), and loan payments or account funding made with
your debit card are not eligible for cash back rewards. In
addition, purchases made using third-party payment accounts
(services such as Venmo® and PayPal®, who also provide P2P
payments) may not be eligible for cash back rewards. Apple, the
Apple logo and Apple Pay are trademarks of Apple Inc., registered
in the US and other countries. Venmo and PayPal are registered
trademarks of PayPal, Inc.
3.
With Early Pay, we may at our discretion
make funds from eligible ACH direct deposits available to you up to
2 days early. This feature is dependent on the timing of our
receipt of the direct deposit instructions. See terms and
conditions.
4.
The Annual Percentage Yield (APY) for the
Online Savings Account as of 05/12/2022 is more than five times the
national average APY for interest bearing savings accounts with a
balance of $500 as reported by Curinos as of 05/12/2022. National
average is based on information regarding the top 50 banks (by
deposit size) and may not include information from variations in
regional pricing at such banks or information from products that
may not be widely available to their customers. Rates were obtained
from Curinos, who relies on the data from the banks it tracks and
such information cannot be guaranteed. APYs are subject to change
at any time.
Discover Bank, Member FDIC
View source
version on businesswire.com: https://www.businesswire.com/news/home/20220512005907/en/
Robert Weiss 224-405-6304 robertweiss@discover.com
@Discover_News
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