Greystar Adds Assurant® TechPro to Provide Premium Resident Experience with Tech Support Amenity
26 August 2024 - 2:30PM
Business Wire
Greystar Residents Will Have Access to
Assurant’s Industry First Tech Support Amenity Offering
Assurant, Inc. (NYSE: AIZ), a leading global business services
company that supports, protects, and connects major consumer
purchases, today announced Greystar, a global leader in the
investment, development and management of real estate, will roll
out the recently launched, Assurant® TechPro to select properties
across the United States. Assurant® TechPro is a unique and
innovative amenity that provides residents with dedicated technical
assistance for their connected devices and is the first tech
support solution specifically designed for the multifamily housing
industry.
With the integration of Assurant® TechPro as a property amenity,
residents of Greystar-operated apartments across the United States
will have instant access to Assurant’s expert tech support team via
call or chat to troubleshoot their connected devices. Greystar
residents will also gain access to Assurant’s innovative app, which
offers 24/7 self-help content, empowering them to troubleshoot
independently at any time.
“We are excited to add our Assurant® TechPro as an amenity to
the Greystar property management portfolio, helping their residents
across the country with on-demand tech support,” said Joe Settimi,
Senior Vice President of Renters Solutions at Assurant. “Assurant
and Greystar have a longstanding relationship leading the
multifamily industry with premium, innovative solutions and
elevated living experiences.”
“As Greystar seeks to become the brand of choice among renters,
Assurant® TechPro allows us to provide a consistent experience for
residents across Greystar’s portfolio,” said Gardner Rees, Senior
Managing Director at Greystar. “Our property-level staff will be
able to concentrate on other priorities that require their
attention, ensuring we maintain the high level of customer service
our residents have come to expect. Assurant understands our goals
and has provided a solution that will enhance our efforts.”
Consumer research conducted by Assurant revealed that nearly 20
percent of residents need tech assistance on a regular basis, an
unsustainable figure for property management companies as the
number of corresponding maintenance tickets increase. With U.S.
renters increasingly seeking smart amenities in their homes, and
owning more connected devices than ever before, they are turning to
building management for assistance with tech-related issues, such
as device setup, general troubleshooting, Wi-Fi connectivity
problems, and more. Assurant® TechPro alleviates property
management companies from this growing maintenance ticket burden
and helps them focus on other areas of resident support and
community living.
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About Assurant
Assurant, Inc. (NYSE: AIZ) is a leading global business services
company that supports, protects and connects major consumer
purchases. A Fortune 500 company with a presence in 21 countries,
Assurant supports the advancement of the connected world by
partnering with the world’s leading brands to develop innovative
solutions and to deliver an enhanced customer experience through
mobile device solutions, extended service contracts, vehicle
protection services, renters insurance, lender-placed insurance
products and other specialty products.
Learn more at assurant.com.
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andrew.dechellis@assurant.com
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