Efma and Accenture Reveal the Winners of Innovation in Insurance Awards 2022
15 Juni 2022 - 6:01PM
Business Wire
Awards recognize insurance innovators leading
industry reinvention
Efma, an association of more than 2,550 retail financial
services companies in 133 countries, and Accenture (NYSE: ACN)
today announced the winners of the seventh annual Innovation in
Insurance Awards during a virtual ceremony.
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Efma and Accenture today announced the
winners of the seventh annual Innovation in Insurance Awards during
a virtual ceremony. (Photo: Business Wire)
The global program, which recognizes the best new innovative
ideas and projects in insurance, attracted 398 entries from 251
institutions in 44 countries. This year’s entries demonstrate an
ongoing customer focus, creative applications of artificial
intelligence (AI) and automation as well as a sustainability
lens.
The winners were selected across seven categories by a panel of
37 judges, including senior executives from insurers worldwide.
Each entry was assessed using three criteria: originality;
strategic capacity to generate long-term competitive edge and
return on investment; and adaptability for use in other markets and
countries.
The winners of the Efma-Accenture Innovation in Insurance Awards
2022 are:
- AIA (Thailand) – received the Connected Ecosystems
& Marketplaces 2022 award for its ALive mobile application.
This ecosystem of health and wellness offerings aims to put
community at its core by supporting young families and helping them
lead healthier, longer and better lives.
- Bolttech (Singapore) – received the Insurtech
2022 award for Click-to-Protect (CTP), a diagnostic tool for
mobile device insurance and protection that is offered to partners
via a white-labelled offering. It uses AI and machine learning to
assess the condition of any new or used smart phone, without the
need for an app.
- Discovery (South Africa) – received the Product &
Service Innovation 2022 award for Discovery Hospital at
Home, that provides an alternative care setting for a range of
medical and post-surgical conditions that would otherwise require
hospital admission.
- Allianz Partners (Spain) – received the Re-imagining
the Customer Experience 2022 award for Visi´Home, a
video-diagnostic service that supports customers remotely.
- PZU (Poland) – received the Social, Sustainable &
Responsible 2022 award for AI Skin Cancer Prevention. Customers
are able to access skin cancer pre-screening quickly and easily
through an AI-enabled mobile app.
- Zurich Insurance Company (Spain) – received the
Workforce Transformation 2022 award for One Zurich, an
all-in-one mobile application for Zurich employees that simplifies
the day-to-day experience whether at home or in the office.
- Discovery (South Africa) – named Global Innovator
2022 for introducing several innovations such as Discovery
Hospital at Home, Discovery Strength in Unity - Vaccinating a
Nation, the Healthy Futures calculator, Motion Alert and Pothole
Patrol. Discovery Hospital at Home includes world-class telehealth
capabilities, digital tools for members and doctors and remote
monitoring devices to enable real-time tracking of clinical
progress and fast delivery of care. Discovery Strength in Unity is
a program whereby the insurer is supporting South Africa’s COVID-19
vaccination program, setting up nine vaccination sites to
supplement capacity. The Healthy Futures calculator analyzes an
individual customers’ unique biometrics to give them a basic
overview of their health, and provides personal, science-based
recommendations and insights. Motion Alert uses telematics
technology to detect when a vehicle may have been stolen, alerting
the owner and initiating vehicle recovery services automatically.
Pothole Patrol, in partnership with Dialdirect and the City of
Johannesburg, manages and repairs potholes to make roads safer,
using an app for pothole reporting.
“We would like to congratulate the winners and thank all of the
participants for submitting many fantastic innovations again this
year,” said John Berry, Efma CEO. “The winning entries show that
the insurance industry is shifting to a consumer-centric model and
delivering on new experiences. Amid market disruption and
heightened consumer expectations, carriers are developing more
individual offerings. For example, in the health and wellness
space, we’ve seen an increase in products that aim to improve
customers’ quality and length of life. We are proud to see that
insurers are stepping up to respond to the ever-evolving market and
broader societal challenges.”
Silvia Milian, a managing director in Accenture's Insurance
industry group and its lead for the awards, said, “We had another
strong round of submissions this year that exemplify the journey
insurers have been on to reshape their business models, forge new
partnerships, and leverage convergence opportunities with health
and financial management ecosystems — all with the customer at the
core. The insurer of the future can have a positive impact on
society — influencing behaviors and contributing to safer, greener
and more inclusive industry practices, as evidenced by the growing
focus on sustainability among the submissions.”
To find out more about the award-winning innovations, visit
innovationininsurance.efma.com or follow the conversation on
Twitter at #InsAwards22.
About Efma
A global non-profit organization established in 1971 by banks
and insurance companies, Efma facilitates networking between
financial services decision-makers. It provides quality insights to
help banks and insurance companies make the right decisions to
foster innovation and drive their transformation. 120+ financial
groups in more than 130 countries are Efma members. Headquartered
in Paris, Efma serves financial institutions on all continents,
with offices in London, Brussels, Andorra, Milan, Bratislava,
Istanbul, Dubai, Tokyo, Kuala Lumpur and Seoul. Learn more at
www.efma.com.
About Accenture
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Technology and Operations
services and Accenture Song — all powered by the world’s largest
network of Advanced Technology and Intelligent Operations centers.
Our 699,000 people deliver on the promise of technology and human
ingenuity every day, serving clients in more than 120 countries. We
embrace the power of change to create value and shared success for
our clients, people, shareholders, partners and communities. Visit
us at accenture.com.
Accenture’s Insurance practice helps P&C insurers, life
carriers and reinsurers to redefine their business and operating
models, enhance the digital experience for customers, and position
themselves for growth in a digital economy. To learn more, visit:
To learn more, visit: accenture.com/insurance
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Victoria Ancell Accenture +44 7446 277 759
v.ancell@accenture.com
Jana Lednarova Efma +421 915 225 611 jana@efma.com
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