Magellan Healthcare Launches New Senior Assistance Solution
25 Oktober 2022 - 12:30PM
Business Wire
Solution is powered by DUOS and will help older
adults stay connected and live their lives with greater
independence and self-sufficiency
Magellan Healthcare, Inc., the behavioral and specialty
healthcare segment of Magellan Health, Inc., today announced the
launch of their new Senior Assistance solution powered by DUOS. The
collaboration pairs older adults with personal assistants, or
“Duos,” who focus on members' social needs and help them maximize
their independence by building long-term, high-trust one-on-one
relationships. They also coordinate community resources and work
with families, health plans and providers to ensure holistic,
personalized support.
The nation is aging at an unprecedented rate. By 2034, people
over 65 are projected to outnumber children for the first time in
U.S. history,1 leaving a deficit in the ability to care for them.
This increase is putting stress on more than 42M caregivers to
older adults,2 21% of which have exited the workforce given the
strain.3
“Most older adults want to age at home but lack the social
support they need. Magellan Healthcare’s Senior Assistance solution
takes care of older adults’ aging needs while easing the burden on
their unpaid caregivers,” said Caroline Carney, M.D., Magellan
Healthcare’s President of Behavioral Health and Chief Medical
Officer of Magellan Health. “Behavioral health outcomes can be
impacted by social and economic factors, and our Senior Assistance
solution addresses the needs of individuals holistically to help
them achieve improved health while also lowering costs."
Together DUOS and Magellan address the aging and behavioral
health needs of older adults and their caregivers by identifying
social, behavioral, and care navigation needs and connecting the
member with available health plan benefits, government programs,
and community resources. DUOS proprietary System of Aging, combined
with the personal support of a “Duo,” ensures each member’s unique
needs are met.
Through the Senior Assistance solution Magellan members receive
a personalized plan and weekly virtual check-ins to help them meet
ongoing and daily needs support in addressing concerns that may be
preventing them from aging independently. These needs often include
housing, transportation, meals and groceries, healthcare
navigation, social enrichment, and concerns regarding frailty and
falls in the home. Healthcare needs are coordinated with families,
health plans and primary care providers to ensure holistic and
personalized support. Additionally, members receive help with
referrals to behavioral health services to achieve life-changing
recovery from serious mental illness and substance use disorders,
build resiliency and live more independently.
Last year, Magellan Behavioral Health of Pennsylvania launched a
pilot program where members were connected with DUOS to help them
stay healthy and age independently. Forty five percent of the
members engaged in our pilot indicated they were socially isolated
some or most of the time, a rate that is 80% higher than the
average rate of isolation for older adults.4 The pilot resulted in
a 93%5 success rate in addressing members’ social determinants of
health (SDOH) needs and an 85% retention rate. Additionally,
transportation and healthcare navigation were identified as the
greatest needs among enrolled members, followed by food and
housing. Magellan’s Senior Assistance solution builds on the
success of this pilot program.
“Our teams are equally committed and passionate about solving
these aging challenges for older adults and their caregivers. We
are excited about how DUOS is solving aging needs for our pilot
members using our technology and the support offered by our Duos,
resulting in highly satisfied members whose day-to-day lives are
made easier,” said Karl Ulfers, co-founder and CEO of DUOS.
About Magellan Healthcare: Magellan Healthcare, Inc., the
healthcare business unit of Magellan Health, Inc., offers solutions
for complex conditions in the areas of behavioral health and
medical specialty treatment. Magellan Healthcare and its
subsidiaries serve commercial health plans, employers, state and
local governments, and the Federal government, including the
Department of Defense. For more information, visit
MagellanHealthcare.com.
About Magellan Health: Magellan Health, Inc. is a leader
in managing the fastest growing, most complex areas of health,
including special populations, complete pharmacy benefits and other
specialty areas of healthcare. Magellan supports innovative ways of
accessing better health through technology, while remaining focused
on the critical personal relationships that are necessary to
achieve a healthy, vibrant life. Magellan's customers include
health plans and other managed care organizations, employers, labor
unions, various military and governmental agencies and third-party
administrators. For more information, visit MagellanHealth.com.
About DUOS: DUOS is a digital health company focused on
helping older adults stay connected and age independently. Founded
in 2020, DUOS focuses on older adults’ social needs and maximizes
their well-being by connecting them with untapped health plan
benefits and building high trust relationships with their Duo, a
personal guide to all things aging well. The DUOS’ System of Aging
technology connects caregivers, health plans and healthcare
providers to maximize benefits engagement and ensure holistic,
personalized support. Listen to our soundtrack on Spotify, follow
us on Facebook, Instagram and LinkedIn, and visit us at
www.getduos.com.
(MGLN-GEN)
1 Older People Projected to Outnumber Children (census.gov)
2
https://www.aarp.org/ppi/info-2020/caregiving-in-the-united-states.html
3 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7741261/
4
https://www.nationalacademies.org/our-work/the-health-and-medical-dimensions-of-social-isolation-and-loneliness-in-older-adults
5 July 2021-January 2022 Pilot Program
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Media: Lilly Ackley ackleyl@magellanhealth.com (860)
507-1923
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