ibex Sponsors CCW Customer Contact Week 2024
30 Mai 2024 - 3:00PM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and AI-powered customer engagement technology
solutions, today announced its sponsorship of CCW Customer Contact
Week 2024 in Las Vegas, June 3-6. CCW is the pinnacle event for
contact center and customer experience (CX) leaders, where
innovators across various industries and functions converge to
sculpt world-class customer journeys.
“We are excited to engage with the industry leaders and
innovators attending CCW to showcase ibex’s cutting-edge, gen
AI-enabled solutions that enhance the customer experience and fuel
revenue growth,” said Julie Casteel, Chief Strategic Accounts
Officer and CMO at ibex. “Our award-winning AI-powered ibex Wave iX
solution suite, flawless launch and execution track record, and
unmatched business insights allow ibex to deliver paradigm-shifting
CX solutions for iconic brands worldwide.”
In addition to its conference sponsorship, ibex will host a CX
Leaders Dinner on June 5 and celebrate the recipients of the 2024
CX Leadership Awards, which honor the top innovators, leaders, and
contributors to the CX space. The ibex CX Leadership Awards shine a
light on the individuals and organizations demonstrating industry
leadership, technological innovation, and the ability to rapidly
respond to evolving market forces. Honorees excel in enabling
seamless customer engagement, creating extraordinary customer
experiences, and optimizing the customer journey.
“Businesses across all industries recognize the pressing need to
elevate their CX strategies because those that fail to evolve risk
losing ground to more agile and scalable competitors,” added
Casteel. “As a global leader in next-generation CX solutions, we
are thrilled to recognize the visionary CX innovators who are
setting new standards for their brands. These trailblazers are
truly raising the customer experience to new heights.”
ibex takes a solutions-driven approach to align with specific
client needs and deliver real solutions for transformative
outcomes. The ibex Wave iX team collaborates with top brands to
deliver authentic digital transformation and advanced
customer-facing self-service options for businesses of all sizes at
every stage of their digital journey.
ibex CX experts will be on site to share best practices and
showcase the latest technologies to improve customer interactions,
contact center performance, and client outcomes, all while reducing
operating costs.
About CCW Customer Contact WeekStarted in 1999
as Call Center Week, CCW is the world’s largest customer contact
event series. With the balance of conference and expo, CCW is the
place where customer care, CX, and contact center leaders come
together.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 29 operations facilities around the world, while
deploying next generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including the AI-powered
ibex Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
ibex Media ContactDan
Burrisdaniel.burris@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/6c577885-0ad8-485d-8f01-1e052cb4854c
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