SAN FRANCISCO, Nov. 6, 2017 /PRNewswire/ -- DREAMFORCE
2017—Salesforce (NYSE: CRM), the global leader in
CRM, today introduced new platform services to harness the power of
the Fourth Industrial Revolution at Dreamforce, the world's largest
software conference. Now every Trailblazer—the hundreds of millions
of individuals and their organizations using Salesforce to drive
innovation, grow their careers and transform their businesses—will
be able to deliver smarter, more personalized digital experiences
that place the customer at the center of their business.
"The Fourth Industrial Revolution is reshaping every business,
industry and economy, and the customer is at the center of it all,"
said Marc Benioff, Chairman and CEO,
Salesforce. "Salesforce is delivering breakthrough technologies
like artificial intelligence to empower Trailblazers to deliver
customer success, develop their careers and contribute to society
in meaningful ways."
Introducing a Smarter, More Personalized Customer Success
Platform
Today, Salesforce is introducing new services for
the Customer Success Platform—with declarative point-and-click,
drag-and-drop tools—that will enable even more Trailblazers to
re-orient their entire business around a smarter, always-on and
more connected customer. Now, Trailblazers can easily unlock the
latest advancements in personalization, online learning, artificial
intelligence, productivity, mobile and IoT to deliver smarter, more
personalized customer experiences:
- myTrailhead: With the launch of myTrailhead, the new
modern continuous learning platform, Salesforce is extending its
gamified online learning platform to enable every company to
customize the learning environment with their own content,
branding, look and feel—all with a simple, drag-and-drop user
interface. myTrailhead reinvents corporate learning and enablement
at every step of an employee's career journey—from custom
onboarding trails to company-specific enablement skills. Learn
more about myTrailhead
- myEinstein: Now admins and developers of all skill
levels will be able to build custom AI apps across Salesforce, with
clicks, not code with two new powerful machine learning platform
services: Einstein Prediction Builder, which allows customers to
automatically create custom AI models that can predict outcomes for
any field or object in Salesforce; and Einstein Bots, which can be
trained with historical service and CRM data to quickly and
accurately respond to common customer inquiries, resolve routine
issues, and seamlessly handoff to customer service agents, if
required. Learn more about myEinstein
- myLightning: With just a few clicks, Trailblazers can
declaratively build customized apps, themes, flows and components,
enabling the next level of productivity in their Salesforce user
experience. The entire Lightning framework makes it easy to build
deeply customized CRM experiences. With myLightning, admins can
specify brand images, colors, page background images and more to
align with their brand. Learn more about myLightning
- mySalesforce: Now any Trailblazer—from admins to
business users—will be able to build and deploy powerful, modern,
highly-customized mobile apps with point-and-click tools.
mySalesforce will also publish any company's customized mobile app
to the App Store and Google Play, including testing and configuring
the app before submitting it for approval. Learn more about
mySalesforce
- myIoT: Featuring an easy-to-use declarative interface,
any Trailblazer—ranging from developers and admins to business
users—can leverage IoT data to create rules-based automation for
any business process, natively within the Salesforce Platform. Now
anybody can combine connected device, sensor and application data
with customer context from Salesforce to create proactive sales,
service and marketing experiences. Learn more about
myIoT
Salesforce also announced the Quip Collaboration Platform,
enabling teams to collaborate faster and more interactively in one
live document. The Quip Collaboration Platform features Live
Apps—applications that can be embedded into Quip that contain
real-time data. Now teams can pull together all relevant
information they need—docs, spreadsheets, team communications, and
live real-time application information—onto one centralized canvas,
all in just a matter of clicks. The Quip Collaboration Platform
also features out-of-the-box workflow templates to manage team
tasks such as developing a product roadmap, preparing for a new
product launch and mapping out sales territories. Learn more
about the Quip Collaboration Platform
Additional Information
- Product images of all new innovations can be downloaded from
the Salesforce Newsroom: https://salesforce.com/news
- Take the Fourth Industrial Revolution Trail to learn more at
https://sfdc.co/4ir
- View thousands of hours of Dreamforce content, including
keynotes, sessions and interviews online at
http://salesforce.com/live
Connect with Salesforce
- Like Salesforce on Facebook at
http://facebook.com/salesforce
- Follow @dreamforce, @salesforcenews, #DFTrailblazers and #DF17
on Twitter
About Dreamforce
Dreamforce 2017 is four days of
inspiration, growth, innovation, learning, equality and fun for the
Salesforce community. More than 170,000 Trailblazers from more than
91 countries are registered to attend, and 10 million viewers will
join online for the sold out event. Salesforce will share its
vision for customer success, unveil the latest industry innovations
and showcase the Trailblazer community that is driving innovation,
transforming their companies and advancing their careers.
Dreamforce includes more than 2,700 sessions to give Trailblazers
the opportunity to get hands-on with the latest product
innovations, learn from Salesforce experts and each other and earn
Trailhead badges. Dreamforce also brings together global leaders
and visionaries to share how they have challenged the status quo in
their own unique way. Every day, attendees will have a new
opportunity to learn about Salesforce's commitment to equality
through sessions and activities focused on workforce development,
education, environmental sustainability and philanthropy.
Dreamforce provides attendees a number of opportunities to give
back, including our Dreamfest, featuring Grammy award winners
Alicia Keys and Lenny Kravitz, which is expected to raise
$10 million for UCSF Benioff
Children's Hospitals.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. Salesforce has been democratizing business technology since
1999 for companies of every size and industry. With
industry-leading clouds that span sales, service, marketing,
commerce, communities, collaboration and industries, all on a
single trusted platform, the Salesforce Customer Success Platform
will power more than 1.7 trillion B2B and B2C transactions this
year for more than 150,000 customers. In addition, a recent IDC
study estimates that Salesforce's ecosystem of customers and
partners will drive the creation of 3.3 million new jobs and more
than $859 billion in new business
revenues worldwide by 2022.[1] For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
1 Source: IDC White Paper sponsored
by Salesforce, "The Salesforce Economy Forecast: 3.3 Million New
Jobs, $859 Billion New Business Revenues to Be Created from 2016 to
2022," October 2017. Ecosystem includes all companies that provide
the products and services that surround a Salesforce
implementation.
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SOURCE Salesforce