SAN FRANCISCO, Nov. 6, 2017 /PRNewswire/ -- DREAMFORCE
2017—Salesforce (NYSE: CRM), the global leader in CRM, today
announced myTrailhead, enabling businesses to reinvent corporate
learning and enablement. Salesforce launched Trailhead in 2014 with
a mission to create a gamified online learning platform that
empowers anyone to skill-up for a job in the thriving Salesforce
Economy. Now, with myTrailhead, Salesforce is extending this
platform to enable companies to customize the learning environment
with their own content and branding—from custom onboarding trails
to company-specific enablement skills.
"In this digital age, continuous learning is more critical than
ever to keep pace with rapid technology changes and the increasing
velocity of business," said Sarah
Franklin, SVP Developer Relations and GM of Trailhead,
Salesforce. "myTrailhead fosters a culture of learning, which
drives both employee and business success."
As technology continues to evolve at a rapid pace, every job is
being redefined with new skills and companies are struggling to
keep up. Traditional corporate learning techniques and tools simply
won't cut it. myTrailhead transforms the corporate learning
model—empowering organizations with tools needed to make learning
customizable, fun and at the center of their business. Now,
companies will be able to move from disparate learning tools—FAQs,
slide decks and static manuals—to a single modern platform for all
corporate learning.
"The global demand for 21st century skills is increasing," said
Josh Bersin, Principal and Founder,
Bersin™, Deloitte Consulting LLP. "Offerings that provide fun,
easy-to-use, gamified training in modern topic areas can add value
to individuals and companies all over the world."
Introducing myTrailhead
The myTrailhead platform will
bring together new and existing technologies including:
- Trail Maker is a guided setup tool that will enable
companies to create private learning content for their employees
customized with their own brand—in just a few clicks. With Trail
Maker, companies can write and create their own materials or
customize the pre-curated library of public Trailhead content. Now,
companies can build customized employee content for sales
enablement, best practices for customer service agents, onboarding
for new hires and more.
- Trailhead Profile is a complete view of an employee's
skills and expertise. The profile showcases the Trailhead badges
earned, points accumulated and skills learned. Rewards and ranks
gamify learning and career advancement. When employees want to
switch roles or take on a special project at a company, managers
will have a complete view of their skill set to help recruit
internally.
- Trail Mixer enables employees to build and share a
collection of custom learning paths called Trailmixes. Trailmixes
can be created from public Trailhead content, custom content built
on the platform or external content such as videos or slide
presentations. For example, to onboard a sales rep, managers
must provide an overview of the sales cycle and train them on
logging opportunities and account activities and running reports.
With Trail Mixer, managers will be able to create one Trailmix that
consolidates all relevant onboarding materials, both within and
outside of Trailhead, that a rep would need to get up and running
in this role.
- Trail Tracker is an app that motivates employees with
gamified leaderboards and enables managers to assign and track
personalized learning across their organization. For example, a
department leader can assign a mandatory Management 101 training to
all new managers and track to see which of them has completed the
course. Once complete, the new manager will be awarded with a
badge, showcasing their competency right on their profile. As they
continue to earn badges and reach milestones, a leaderboard
showcases where they rank amongst their peers.
- Trail Checker rates and rewards learning by allowing
companies to build interactive challenges designed to assess
skills—including stand-and-deliver, quizzes and hands-on
challenges. For example, a customer service lead can certify
service reps for a call center by having each rep use the
stand-and-deliver assessment tool to record and upload a simulated
role-play video, scoring the presentation and awarding a badge
directly on the rep's myTrailhead profile if they pass.
About Trailhead
Trailhead is Salesforce's
interactive, guided and gamified learning platform, where anyone
can learn the skills that empower them to land a job in the
workforce of the future. Trailhead is democratizing education and
providing a direct path for anyone to start learning in-demand
skills for free, from anywhere. Since launching in 2014,
Trailblazers have earned 4 million badges, which directly relate to
in-demand job skills. In fact according to Indeed, two of the top
10 best jobs of the future are in the Salesforce Economy.
Pricing and Availability
- myTrailhead is expected to be in pilot the first half of 2018
with general availability later in the year. Pricing will be
announced at the time of general availability.
Additional Information
- Images of myTrailhead can be downloaded from the Salesforce
Newsroom: https://salesforce.com/news
- To learn how myTrailhead can empower your company to make
learning customized, empowering and fun visit:
http://trailhead.salesforce.com/mytrailhead
- Take the Fourth Industrial Revolution Trail to learn more at
https://sfdc.co/4ir
- Take the Dreamforce Trailmix at: https://sfdc.co/coUmDZ
- View thousands of hours of Dreamforce content, including
keynotes, sessions and interviews online at
http://salesforce.com/live
Connect with Salesforce
- Like Salesforce on Facebook at
http://facebook.com/salesforce
- Follow @dreamforce, @salesforcenews, @trailhead,
#DFTrailblazers and #DF17 on Twitter
About Dreamforce
Dreamforce 2017 is four days of
inspiration, growth, innovation, learning, equality and fun for the
Salesforce community. More than 170,000 Trailblazers from more than
91 countries are registered to attend, and 10 million viewers will
join online for the sold out event. Salesforce will share its
vision for customer success, unveil the latest industry innovations
and showcase the Trailblazer community that is driving innovation,
transforming their companies and advancing their careers.
Dreamforce includes more than 2,700 sessions to give Trailblazers
the opportunity to get hands-on with the latest product
innovations, learn from Salesforce experts and each other and earn
Trailhead badges. Dreamforce also brings together global leaders
and visionaries to share how they have challenged the status quo in
their own unique way. Every day, attendees will have a new
opportunity to learn about Salesforce's commitment to equality
through sessions and activities focused on workforce development,
education, environmental sustainability and philanthropy.
Dreamforce provides attendees a number of opportunities to give
back, including our Dreamfest, featuring Grammy award winners
Alicia Keys and Lenny Kravitz, which is expected to raise
$10 million for UCSF Benioff
Children's Hospitals.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. Salesforce has been democratizing business technology since
1999 for companies of every size and industry. With
industry-leading clouds that span sales, service, marketing,
commerce, communities, collaboration and industries, all on a
single trusted platform, the Salesforce Customer Success Platform
will power more than 1.7 trillion B2B and B2C transactions this
year for more than 150,000 customers. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Please see www.deloitte.com/us/about for a detailed description
of our legal structure.
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SOURCE Salesforce