SAN FRANCISCO, May 18, 2017 /PRNewswire/ -- Salesforce
[NYSE: CRM], the global leader in CRM, today announced that for the
fourth consecutive year it has been named the #1 CRM provider
by International Data Corporation (IDC) in its
latest Worldwide Semiannual Software Tracker. Salesforce grew
its overall market share position and increased its revenue more
than any other Customer Relationship Management (CRM) vendor. In
fact, Salesforce increased its market share in 2016 by more
percentage points than the rest of the top ten CRM vendors
combined. Additionally, Salesforce has been named the market share
leader in sales applications, customer service applications and,
for the first time, marketing applications.i
"Our continued leadership in the CRM market validates
Salesforce's unparalleled ability to empower companies to deliver
amazing experiences that transform customer relationships," said
Alex Dayon, president and chief
product officer, Salesforce. "CRM has never been more important
than it is today, and no other enterprise software company can
match the innovation, breadth and depth of Salesforce's Intelligent
Customer Success Platform."
Salesforce: The Global Leader in CRM
Since its
founding 18 years ago, Salesforce has been a pioneer and leader in
enterprise cloud computing, singularly focused on CRM. Last year,
the company was named the Innovator of the Decade by Forbes, and
continues to focus on delivering market-leading solutions for
customers. Salesforce technology is trusted at scale, and today
facilitates more than 50 billion customer interactions a month for
a global community of more than 150,000 customers.
With a relentless commitment to customer success, Salesforce
continues to reimagine CRM for today's digital world. In 2016,
Salesforce introduced Salesforce Einstein, making the world's #1
CRM also the world's smartest CRM with artificial intelligence
(AI). Salesforce Einstein allows companies to harness the power of
AI to deliver smarter, more personalized and predictive customer
experiences across sales, service, marketing, commerce and more.
Salesforce also offers Trailhead, an online, interactive learning
platform that enables anyone to learn the technologies and business
skills necessary to land the jobs of today and tomorrow, all for
free.
Fastest-Growing Top Five Enterprise Software
Company
Salesforce is the fastest-growing top five
enterprise software company in the world today. With a portfolio of
products—spanning sales, service, marketing, commerce, communities,
analytics, IoT and app development—all on a single trusted cloud
platform, companies of every size and industry rely on Salesforce's
Intelligent Customer Success Platform to help them connect with
their customers in entirely new ways.
Connect with Salesforce
- Like Salesforce on
Facebook: http://facebook.com/salesforce.
- Follow @salesforce on
Twitter: http://twitter.com/salesforce.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
http://www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Salesforce, Salesforce Service Cloud and others are among the
trademarks of salesforce.com, inc. Other names and brands may be
claimed as the property of others.
© 2017 salesforce.com. All rights reserved.
i Source: IDC Worldwide Semiannual Software Tracker,
May 2017. Please note that sales
applications, customer service applications, and marketing
applications refer to IDC-defined functional markets within the
broader CRM applications market.
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SOURCE Salesforce