New service offering enhances the digital banking experience
for bank customers with improved implementation speed, financial
savings and customer service
LONDON, May 18, 2017 /PRNewswire/ -- Deloitte today
announced the launch of its enhanced Digital Bank offering to
further accelerate a bank's digital transformation. Based on the
Salesforce Intelligent Customer Success Platform and utilizing the
Salesforce Financial Services Cloud, Digital Bank helps banks
create exceptional experiences by providing tailored banking
capabilities with accelerated implementation and realization of
value.
"Today's banking world is being disrupted by new technologies,
nontraditional competitors, regulatory changes and
ultrasophisticated customers — requiring speed and innovation to
maintain exceptional customer loyalty and advocacy," said
Joe Guastella, principal, Deloitte
Consulting LLP and global consulting leader, financial services.
"To compete in the changing banking landscape, it's important for
banks to provide their customers with experiences that are
genuinely and positively surprising in both their function and
appearance. Digital Bank is designed to help banks create value by
offering their customers banking capabilities that are tailored to
their individual needs, behaviors and patterns."
The service is integrated with a wide range of leading cloud
vendors, enabling clients to benefit from pre-integrated partner
technologies. This flexible, open, and adaptable platform enables
banks to deliver digital banking experiences that can drive
differentiation, innovation and outstanding customer and employee
experiences.
Digital Bank's capabilities and potential benefits include:
- Augmented Salesforce Platform with many technologies, fintech
solutions and AppExchange partners, as well as personalized channel
engagement through automated marketing using Salesforce Marketing
Cloud
- Ability to expand relationships by having full visibility into
bank relationships across business units
- Established customer trust through multifactor secured cloud
banking platforms and improved onboarding for customers through a
fully mobile process enabled by many technologies
- Increased speed and agility to meet customer needs, as well as
the regulatory needs of the banking industry, using predictive
analytics based on account behavior to recommend next best offers
and next best actions
- Accelerated implementation allowing banks to generate ROI
faster, including linking newly created accounts in Salesforce to a
blockchain secured digital identity
"To succeed in today's digital world, banks need to transition
from a product-centric approach to a needs-based customer model
adding value anytime, on any device as if it were a human
interaction," said Rohit Mahna, GM
of financial services, Salesforce. "Deloitte Digital's new service
will help banks to better serve their customers by providing them
with a simplified and connected experience at every touch
point."
"Today's digital customer journey requires a whole new mindset,
and this unique consultancy model removes traditional barriers,
allowing banks to better serve customers in a simpler, smooth way,
which is at the core of effective digital transformations," said
Paul Clemmons, principal, Deloitte
Consulting LLP and global Salesforce alliance leader.
For more information, find a member of the Deloitte team at our
booth at the Salesforce London World Tour (BOOTH #101) or visit the
Digital Bank page at https://www2.deloitte.com/digitalbank.
Deloitte Digital has created a new model for a new age — a
creative digital consultancy. That means bringing together all the
creative and technology capabilities, business acumen and industry
insight needed to help transform clients' businesses with digital.
With Deloitte Digital's end-to-end capabilities, clients bring
their greatest ambitions, knowing Deloitte Digital has what it
takes to bring new business visions to life. Visit
www.deloittedigital.com or follow on Twitter @DeloitteDigi_US or
@DeloitteDigital.
Salesforce, Financial Services Cloud and others are among the
trademarks of Salesforce.com, inc.
About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
About Salesforce Financial Services Cloud
Salesforce Financial Services Cloud is transforming the
client-advisor relationship by empowering advisors to build deeper,
1-to-1 relationships with clients; enabling advisors to spend less
time on administrative tasks and more time focusing on investors;
and allowing advisors to engage more comprehensively with clients
and their households on any device at any time.
About Deloitte
Deloitte provides industry-leading audit, consulting, tax and
advisory services to many of the world's most admired brands,
including 80 percent of the Fortune 500 and more than 6,000 private
and middle market companies. Our people work across more than
20 industry sectors to deliver measurable and lasting results that
help reinforce public trust in our capital markets, inspire clients
to make their most challenging business decisions with confidence,
and help lead the way toward a stronger economy and a healthy
society.
Deloitte refers to one or more of Deloitte Touche Tohmatsu
Limited, a UK private company limited by guarantee ("DTTL"), its
network of member firms, and their related entities. DTTL and each
of its member firms are legally separate and independent entities.
DTTL (also referred to as "Deloitte Global") does not provide
services to clients. In the United
States, Deloitte refers to one or more of the US member
firms of DTTL, their related entities that operate using the
"Deloitte" name in the United
States and their respective affiliates. Certain services may
not be available to attest clients under the rules and regulations
of public accounting. Please see www.deloitte.com/about to
learn more about our global network of member firms.
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