SAN FRANCISCO, April 27, 2017 /PRNewswire/ -- Salesforce [NYSE:
CRM], the world's fastest growing top five enterprise software
company and the #1 CRM provider globally, today announced that
Gartner, Inc. has positioned Salesforce as a Leader for its
Commerce Cloud Einstein solution in its April 2017 Magic Quadrant for Digital Commerce.
Placement was given to Salesforce for Commerce Cloud Einstein,
which empowers leading brands to deliver personalized commerce
experiences both in-store and online.
"Only Commerce Cloud Einstein empowers brands to unify the
shopping experience across all points of commerce — web, social,
mobile, store and others – and makes every one of those
interactions smarter and more personalized with artificial
intelligence," said Jeff Barnett,
CEO, Commerce Cloud Einstein, Salesforce. "The combination of our
commerce solution and the world's #1 CRM empowers companies to
deliver a consistent brand experience throughout the consumer
journey, from shopping to fulfillment to customer service."
Gartner defines digital commerce as buying and selling
interactions among businesses, people and things for
products/services via digitalization technologies. These
interactions result in a valued transaction to the customer, based
on a combination of factors, including good customer experience,
inexpensive price, timeliness, ease of use, clear policies and
others.
Commerce Cloud Einstein: Delivering a Unified Commerce
Experience for Customers
Commerce Cloud Einstein powers commerce operations across all
points of sale, including web, social, mobile, in-store and more.
It allows the world's top retail brands to continuously innovate in
the complex, consumer-driven world. Commerce Cloud Einstein powers
more than 2,000 commerce sites in 53 countries, with more than
$16 billion in merchandise sold in
2016.
Over the last year, Salesforce extended Commerce Cloud Einstein
with new innovations powered by AI including Einstein Product
Recommendations to personalize product recommendations to shoppers;
Einstein Predictive Sort, which will infuse personalized sort and
search results based on likelihood to engage; and Einstein Commerce
Insights, which helps retailers understand product purchase
correlations to power smarter merchandising and store planning. In
addition, Commerce Cloud Einstein recently added frictionless,
one-touch checkout with Apple Pay and integration with Facebook
Dynamic Ads.
*Positioned as Demandware in previous report. Salesforce
acquired Demandware in 2016
Additional Information
The 2017 Gartner Magic Quadrant for Digital Commerce is available
here:
http://www.demandware.com/resources/gartner-digital-commerce-mq/
Register now for Salesforce XChange, the #1 retail community
conference, here:
https://www.salesforce.com/events/xchange-amer/
Learn more about Salesforce Commerce Cloud here:
https://www.salesforce.com/products/commerce-cloud/overview/
To learn how to deliver unified commerce with Trailhead and
Commerce Cloud Einstein, please visit:
https://trailhead.salesforce.com/modules/spring_17/units/spring_17_commerce
Connect with Salesforce Commerce Cloud Einstein
Like Salesforce Commerce Cloud on Facebook:
https://www.facebook.com/commercecloud
Follow @commercecloud on Twitter
About the Gartner Reports
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Salesforce
Salesforce, the world's fastest
growing top five enterprise software company and the #1 CRM
provider globally, empowers companies to connect with their
customers in a whole new way. For more information about Salesforce
(NYSE: CRM), visit: http://www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Salesforce, Salesforce Commerce Cloud and others are among the
trademarks of salesforce.com, inc. Other names and brands may be
claimed as the property of others.
© 2017 salesforce.com. All rights reserved.
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SOURCE Salesforce