WASHINGTON, April 4, 2017 /PRNewswire/ -- Salesforce [NYSE:
CRM], the world's #1 CRM company and Intelligent Customer Success
Platform, today delivered the future of sales with Einstein High
Velocity Sales Cloud. Einstein High Velocity Sales Cloud brings
together the industry's leading sales productivity app and the
latest advancements in AI to empower sales reps to succeed in the
digital era. Fueled by Salesforce Trailhead, the online interactive
learning platform that empowers everyone to skill-up for the
Salesforce Economy, the company is creating the sales jobs of the
future today.
Over the past decade, the rapid expansion of digital
technologies has reshaped the face of sales, with reps spending six
times more hours in front of a screen than in the
field[1]. Sales engagement on digital
channels—like email, chat, messaging, video conferencing and
voice-over-IP—is boosting sales productivity and enabling reps to
connect with more customers and prospects. And because these
digital interactions can be automatically captured in CRM,
companies can now leverage the latest AI technologies like machine
learning and natural language processing to identify trends and
recommend the best next steps, making them more productive than
ever before.
Sales roles make up nearly thirteen percent of all jobs in the
U.S. today, but many salespeople don't have the tools and training
needed to be successful in the future[2]. As
the market leader in sales force automation, Salesforce has been at
the forefront of the industry's digital revolution. Today,
Salesforce is not only democratizing AI with Einstein, but also
democratizing education with Trailhead, empowering anyone to build
and advance their careers. Together, these advancements in
technology and learning are enabling anyone to achieve new levels
of productivity and succeed in any sales role—whether they are a
new inside sales rep or the seasoned leader of a large sales
team.
Introducing Einstein High Velocity Sales Cloud
With
Einstein High Velocity Sales Cloud, for the first time salespeople
can access everything they need on a single platform, powered by
AI. A new solution for the next-generation digital sales force,
millions of salespeople of all levels are armed with the
intelligence they need to succeed today and in the future. Now any
salesperson has the power to quickly identify the best leads,
eliminate busy work, boost pipeline and increase sales. To deliver
Einstein High Velocity Sales Cloud, Salesforce is bringing together
new and existing technologies, including:
- Einstein Lead Scoring uses machine and deep learning to
find and prioritize the leads most likely to convert. The best
leads are automatically surfaced to the digital sales rep, in
addition to the most crucial information—including prospect
location, past purchase history and the prospect's job
title—accelerating the sales cycle.
- Einstein Activity Capture reduces the need for manual
data entry. Digital sales reps can simply connect their email and
calendar to Salesforce to automatically capture any interactions
with customers, freeing themselves from hours of manual data entry
every week. Additionally, Einstein Activity Capture includes custom
email response templates and a calendar manager that allows for
single-click responses and scheduling, enabling reps to spend less
time on mundane tasks and more time building better relationships
with their prospects.
- Lightning Sales Console accelerates productivity with a
single, highly personalized workspace. Using the flexibility of
Lightning, companies are able to deeply customize the Lightning
Sales Console to their specific needs. Additionally, sales reps no
longer have to toggle between multiple apps. Instead, they are
seamlessly guided through the selling process, enabling them to
quickly find and connect with the best leads and track the progress
of any deal—all within the Lightning Sales Console.
- Lightning Dialer connects digital sales reps with
prospects faster with a single-click power dialer. Now, reps can
click-to-call new leads directly within the Lightning Sales
Console, providing them with all of the valuable data and
productivity tools to move on to the next lead fast.
- Salesforce Engage empowers reps to connect with the
right lead at the right moment. Digital sales reps receive
real-time prospect engagement notifications—such as when a prospect
is active on the product website—right within the Lightning Sales
Console and Salesforce1 mobile app. Additionally, reps can access
key information about each prospect, including past website
activities and marketing email engagement—all resulting in a better
buyer experience and a faster lead-to-cash rate.
- Salesforce AppExchange provides a vibrant ecosystem of
partner solutions, apps and components for managing a number of
processes, ranging from sales acceleration solutions like
InsideSales, predictive providers like 6Sense, cloud contact center
and telephony providers like NewVoiceMedia and Talkdesk, and sales
productivity solutions like LevelEleven and Xactly. The Lightning
Console enables customers to choose and quickly integrate the
solutions that best meet their exact needs, whether they come from
Salesforce or partners, to create the best experience possible for
high velocity sales.
Salesforce Trailhead: Empowers Everyone to Skill-Up
Trailhead is Salesforce's interactive, guided and gamified learning
platform, where anyone can develop skills that empower them to land
a job in the workforce of the future. Trailhead is democratizing
education and providing a direct path for anyone to start learning
Salesforce for free, from anywhere. Since launching in 2014,
Trailblazers have earned more than two million badges, which
directly relate to in-demand job skills. In fact according to
Indeed, two of the top 10 best jobs of the future are in the
Salesforce Economy[3].
Comments on the News:
- "The combination of digital and AI technologies are
revolutionizing the way every sales person works," said
Adam Blitzer, EVP and GM, Sales and
Service Clouds, Salesforce. "With Einstein High Velocity Sales
Cloud and Trailhead, anyone can have the tools and education
required to succeed in the future."
- "Our clients are increasingly making inside sales a strategic
component of their modern sales organization," says Saideep Raj,
senior managing director and Cloud First Applications Lead,
Accenture. "We're seeing a strong desire from our clients to run
their sales organizations on one unified platform. By integrating
AI-fueled insights into a platform that is underpinned by cloud,
our clients can close deals faster and accelerate their business in
a cloud first world."
- "Partnering with Salesforce allows SunPower to increase our
speed of innovation bringing cutting-edge solutions, such as
Einstein High Velocity Sales Cloud capabilities, to our customers
and partners," said Erin Mulligan
Nelson, executive vice president, SunPower. "SunPower is
revolutionizing how homeowners buy solar with intuitive,
user-friendly digital experiences, and collaborating with
like-minded companies."
- "T-Mobile is redefining the rules for businesses in
wireless—and that starts with an awesome customer experience," said
Mike Katz, SVP, T-Mobile @Work.
"Salesforce helps us simplify our operations and free up valuable
time our team can spend where it matters most—with our
customers."
- "Today, successful sales strategies are driven by a company's
ability to embrace and successfully utilize digital technologies,"
said Gerry Murray, Marketing and
Sales Technology Research Director, IDC. "By combining AI with
Einstein High Velocity Sales Cloud, sales teams will have the
insights needed to move faster and be more productive."
Pricing and Availability
- Einstein Lead Scoring and Einstein Activity Capture are
generally available today with any Sales Cloud Einstein license.
Sales Cloud Einstein is available for $50 per user, per month with any Sales Cloud
Enterprise Edition license and above.
- Lightning Sales Console is available in an open beta today and
is expected to be generally available in June 2017 with any Sales Cloud license.
- Lightning Dialer is generally available today in the U.S. and
Canada. Lightning Dialer Outbound
is available at $45 per user, per
month and Lightning Dialer Inbound is available for an additional
$5 per user, per month.
- Salesforce Engage is generally available today for an
additional $50 per user, per month
with any Salesforce Pardot edition.
Additional Information
- To learn more about Einstein High Velocity Sales Cloud please
visit: https://www.salesforce.com/high-velocity
- To learn more about Sales Cloud, please visit:
https://www.salesforce.com/products/sales-cloud/overview/
- To learn how Trailhead can help you grow your career, please
visit: https://trailhead.salesforce.com/en/modules
- To learn how to sell smarter with Trailhead and Einstein High
Velocity Sales Cloud, please visit:
https://trailhead.salesforce.com/modules/ai_sales
- To watch the livestream of the Washington, D.C. World Tour keynote, please
visit: https://www.salesforce.com/video/
Connect with Salesforce
- Like Salesforce on Facebook http://facebook.com/salesforce
- Follow @salesforce and @salescloud on Twitter
About Salesforce
Salesforce, the world's #1 CRM
company and Intelligent Customer Success Platform, empowers
companies to connect with their customers in a whole new way. For
more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Rights of ALBERT EINSTEIN are
used with permission of The Hebrew University
of Jerusalem. Represented exclusively by Greenlight.
[1] Bureau of Labor Statistics, TOPO,
March 2015
[2] The Brevet Group:
http://www.thebrevetgroup.com/21-mind-blowing-sales-stats/
[3] Indeed: The Best Jobs in the United
States: 2017
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SOURCE Salesforce