SAN FRANCISCO, March 24, 2017 /PRNewswire/ -- Salesforce
[NYSE: CRM], the world's #1 CRM company and Intelligent Customer
Success Platform, today announced Salesforce Commerce Cloud, now
called Commerce Cloud Einstein, was named a leader by Forrester
Research in its report, The Forrester Wave™: B2C Commerce Suites,
Q1 2017.
Salesforce Commerce Cloud Einstein received the highest possible
score for market presence. The report stated, "As one customer
observed, 'The integration of commerce into the Salesforce
ecosystem of marketing, services, and sales is a potential
unbeatable combination.' Salesforce Commerce Cloud continues to be
a strong option for retailers looking for an established,
highly-scalable SaaS solution with market-leading personalization
and promotions commerce capabilities. Salesforce also shows
compelling over-the-horizon potential in the realm of AI and
data-driven decision-making with its Salesforce Einstein
capabilities."
"The connected consumer is transforming commerce, creating new
opportunities for brands to make the entire commerce experience
smarter, more personal and engaging," said Jeff Barnett, CEO, Commerce Cloud, Salesforce.
"With Commerce Cloud Einstein, brands have the fastest path to
unified commerce, all powered by Einstein AI to deliver intelligent
experiences for shoppers across digital and in-store."
Today, the costly legacy systems that many brands and retailers
use to power their commerce do not support the entire customer
journey and lack the flexibility required to connect the variety of
channels consumers use for shopping. To stay competitive in this
quickly changing landscape, brands need a platform that allows them
to engage directly with shoppers on any channel and deliver a
personalized experience throughout the customer lifecycle.
Commerce Cloud Einstein powers commerce operations across all
points of sale, including web, social, mobile, in-store and more.
The leading enterprise cloud commerce solution, it allows the
world's top retail brands to continuously innovate in the complex,
consumer-driven world. Commerce Cloud powers more than 2,000
commerce sites in 53 countries, with more than $16 billion in merchandise sold in 2016.
As part of the world's #1 CRM platform, Commerce Cloud is
uniquely positioned to empower companies to deliver a consistent
brand experience throughout the customer lifecycle. By leveraging
Salesforce's leading sales, service, marketing, communities,
analytics, IoT and platform solutions, brands and retailers can
ensure every engagement, no matter the channel or device, is
completely unified.
Additional Information
- The 2017 Forrester Wave for B2C Commerce Suites is available
here: https://sfdc.co/bvwUwC
- Learn more about Salesforce Commerce Cloud here:
https://www.salesforce.com/products/marketing-cloud/overview/
Connect with Salesforce Commerce Cloud
- Like Salesforce Commerce Cloud on Facebook:
https://www.facebook.com/CommerceCloud
- Follow @CommerceCloud on Twitter
About Salesforce
Salesforce, the Customer Success
Platform and world's #1 CRM company, empowers companies to connect
with their customers in a whole new way. For more information about
Salesforce (NYSE: CRM), visit: http://www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Salesforce, Salesforce Service Cloud and others are among the
trademarks of salesforce.com, inc. Other names and brands may be
claimed as the property of others.
© 2017 salesforce.com. All rights reserved.
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SOURCE Salesforce