SAN FRANCISCO, March 15, 2017 /PRNewswire/ -- Salesforce
(NYSE: CRM), the world's #1 CRM company and Intelligent Customer
Success Platform, announced that Mount Sinai Health System—an
integrated health system committed to providing distinguished care,
conducting transformative research and advancing biomedical
education—is using Salesforce to coordinate and manage the care of
Medicaid recipients in its Performing Provider System (PPS).
The Mount Sinai PPS was formed under New York State's Delivery System Reform
Incentive Payment Program (DSRIP), a multi-year, multi-part
overhaul of the Medicaid system that began in 2015. The program
aims to reach the most vulnerable populations in New York City and reduce avoidable hospital
use by 25% for the next five years. The Mount Sinai PPS includes
more than 10,000 Medicaid service providers and 200 community
organizations, from large area hospitals, to private medical
practices, nursing homes and substance abuse treatment centers, to
soup kitchens, homeless shelters, housing agencies and faith-based
service groups. Collectively, these groups are responsible for more
than 350,000 Medicaid recipients across the New York Metro area.
The Health System needed a way to effectively connect every
provider and organization across its vast ecosystem—something that
had never formally been done before—and easily provide individual
caregivers with complete views of their patients, including medical
histories, treatments, medications and other clinical data plus
insights into social determinants. With this information at their
fingertips, caregivers can better understand their patients' needs
and provide more proactive and personalized care.
Salesforce aligned with Mount
Sinai to tackle this challenge and streamline the way
communities are served. Using Health Cloud and Community Cloud, the
health system is establishing a mobile, real-time care coordination
program so everyone in the Mount Sinai PPS—from doctors and
physical therapists to case managers and social workers—can help
patients along every step of their care journey. For example, if an
individual today fails to take medication at the right frequency
because of issues at work, a doctor may only see the lapse in
medication adherence, whereas a case manager may only see the
employment concerns. The result is a disconnected look at the
patient's life, which can impact care and lead to more expensive
emergency room visits down the road. Health Cloud makes it possible
for everyone involved to get a complete, up-to-date view of the
patient so that they can help keep the patient on track with the
goal of preventing an unnecessary trip to the hospital.
Comments on the News
"Too often, we see patients delay
their care and end up in the emergency room, which is both
difficult for the patient and costly for taxpayers," said
Kash Patel, Vice President, IT
Department, Mount Sinai Health System. "With the right technology,
in the hands of the right people, we can break this cycle and help
Medicaid patients get quality care, while reducing high-cost and
avoidable emergency room visits."
"With Salesforce, Mount Sinai
is arming thousands of Medicaid providers and community
organizations with a more precise view of the demographics,
lifestyle and health histories of patients," said Dr. Joshua Newman, chief medical officer at
Salesforce. "As a result, they'll be able to collaborate more
closely and put their patients at the center of care."
About the Mount Sinai Health System
The Mount Sinai
Health System is an integrated health system committed to providing
distinguished care, conducting transformative research, and
advancing biomedical education. Structured around seven hospital
campuses and a single medical school, the Health System has an
extensive ambulatory network and a range of inpatient and
outpatient services—from community-based facilities to tertiary and
quaternary care.
The System includes approximately 7,100 primary and specialty care
physicians; 12 joint-venture ambulatory surgery centers; more than
140 ambulatory practices throughout the five boroughs of
New York City, Westchester, Long
Island, and Florida; and 31
affiliated community health centers. Physicians are affiliated with
the renowned Icahn School of Medicine at Mount Sinai, which is ranked among the highest
in the nation in National Institutes of Health funding per
investigator. The Mount Sinai Hospital is in the "Honor Roll"
of best hospitals in America, ranked No. 15 nationally in the
2016-2017 "Best Hospitals" issue of U.S. News & World
Report. The Mount Sinai Hospital is also ranked as
one of the nation's top 20 hospitals in Geriatrics,
Gastroenterology/GI Surgery, Cardiology/Heart Surgery,
Diabetes/Endocrinology, Nephrology, Neurology/Neurosurgery, and
Ear, Nose & Throat, and is in the top 50 in four other
specialties. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 10 nationally for
Ophthalmology, while Mount Sinai Beth Israel, Mount Sinai St.
Luke's, and Mount Sinai West are ranked regionally. Mount
Sinai's Kravis Children's Hospital is ranked in seven out of ten
pediatric specialties by U.S. News & World Report in
"Best Children's Hospitals."
For more information, visit http://www.mountsinai.org/, or
find Mount Sinai on Facebook,
Twitter and YouTube.
About Salesforce Health Cloud
Salesforce Health Cloud
is a cloud-based patient relationship management solution, built on
Salesforce Service Cloud—the world's #1 customer service and
support application—that enables healthcare providers to get a
complete view of the patient, drive smarter care management and
enable connected patient engagement across devices.
About Salesforce
Salesforce, the world's #1 CRM
company and Intelligent Customer Success Platform, empowers
companies to connect with their customers in a whole new way. For
more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
This press release contains "forward-looking statements." All
statements other than historical facts included in this press
release, including, but not limited to, statements regarding the
timing and the closing of the transaction, the financing for the
transaction, the expected benefits of the transaction, prospective
performance and future business plans, and any assumptions
underlying any of the foregoing, are forward-looking statements.
These statements are based on current expectations of future
events. If underlying assumptions prove inaccurate or unknown, or
unknown risks or uncertainties materialize, actual results could
vary materially from the parties' expectations and projections.
These forward-looking statements reflect Salesforce's expectations
as of the date of this press release. Salesforce undertakes no
obligation to update the information provided herein.
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/mount-sinai-health-system-taps-salesforce-to-transform-healthcare-for-more-than-350000-medicaid-recipients-in-new-york-city-300423651.html
SOURCE Salesforce