SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ -- Salesforce (NYSE:
CRM), the Customer Success Platform and world's #1 CRM company,
today announced that the U.S. Department of Agriculture (USDA) Farm
Service Agency (FSA) will use Salesforce Service Cloud to power a
new program for FSA customers known as "Bridges to Opportunity."
The program is designed to provide farmers and ranchers with
information on non-USDA programs that will benefit and grow their
operations, ultimately helping them meet their goals.
Using Service Cloud, FSA will increase knowledge sharing among
more than 10,000 employees, track trends and share information
across more than 2,100 FSA county offices. As a result, all farming
and ranching customers will have swift and easy access to local and
regional programs that can enhance their operations. In addition,
by moving from legacy IT systems to a modern, cloud-based
technology platform, FSA can realize time and cost
efficiencies.
Comment on the News
"Today, technology has the power
to connect citizens like never before, and top government agencies
are increasingly adopting social, mobile and cloud technologies to
improve customer service," said Dave
Rey, EVP, public sector at Salesforce. "By working with
Salesforce, FSA's customers will be able to explore beneficial
services, beyond those that the government offers, that will help
them save time and strengthen their farms and ranches."
About USDA and Farm Service Agency
USDA implements
national policies that ensure national farming, ranching, forestry,
food and nutrition remain strong, both domestically and
internationally, while fostering rural economic development and
enhancing national security. FSA provides financial support for
farmers and ranchers who experience revenue losses due to
unpredictable markets and weather, access to affordable capital for
investing in starting and expanding farming and ranching
operations, assistance with disaster prevention and recovery, and
incentives for soil and water conservation improvements. To learn
more about USDA, visit www.usda.gov/results.
About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
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with offices in Europe and
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This press release contains "forward-looking statements." All
statements other than historical facts included in this press
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underlying any of the foregoing, are forward-looking statements.
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SOURCE Salesforce